Customer Service Specialist

Daybright is currently seeking a Senior Client Service & Operations Lead to join our Private Sector Retirement Segment. Be part of a team of thought leaders and seasoned benefits and retirement planning professionals. JOB DESCRIPTION The Senior Client Service & Operations Lead will own the daily execution of account servicing, custodial workflows, and operational controls across our advisory platforms. This is a senior individual‑contributor role designed for a professional who operates autonomously, performs at a high level daily, and can mentor a junior team member supporting similar responsibilities. RESPONSIBILITIES Own end-to-end account onboarding and maintenance, including new accounts, ACAT/non-ACAT transfers, money movement, and account changes. Serve as primary operator across custodial platforms, independently resolving issues and NIGOs. Execute complex service requests such as RMDs, QCDs, journals, wires, and restrictions with full documentation. Ensure CRM and Orion accuracy or administration across workflows, activities, and service notes with strong quality controls. Lead Orion administration: serve as the firm’s primary administrator for Orion, centralizing and standardizing platform configuration, data quality, reporting, and day-to-day usage across the team. Maintain operational dashboards and reports including onboarding pipelines, service queues, and billing exceptions. Train and mentor a junior Client Service / Operations Associate on systems, workflows, and best practices. Collaborate across internal departments and with external partners — including offshore teams — to align on handoffs, service standards, and end-to-end ownership of operational workflows. JOB QUALIFICATIONS 5–10 years of experience in RIA or wealth management operations or client service roles. Strong experience with account servicing, custody platforms, and CRM workflows. Advanced proficiency in Microsoft Excel and Outlook. Series 65 preferred or willingness to obtain. Demonstrated ability to manage custodial workflows independently, prioritize competing deadlines, and support others through training and guidance. High attention to detail, professional judgment, and personal accountability. Strong experience working within CRM platforms in a financial services environment (e.g., Redtail, Salesforce, Microsoft Dynamics CRM). Direct, hands‑on experience with the Fidelity and Schwab custodial platforms is expected. Experience administering Orion is a plus but not required, as is prior work in Microsoft Dynamics CRM. #J-18808-Ljbffr