Full Time Service Advisor

Remote Eligible: Hybrid We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See

for a high-level overview of our benefits package and bonus offerings. The Payment Services Specialist is responsible for supporting the day-to-day administration, processing, and servicing of payment operations, including ACH processing, wire transfers, check processing, remote deposit capture, instant payments, Zelle, payment exceptions, balancing, and transaction research. This role assists with resolving operational issues, processing exceptions and adjustments, supporting reconciliations and settlement activities, and ensuring timely and accurate resolution of payment servicing requests while delivering a high level of member service. The role requires a strong understanding of payment processing systems, settlement and balancing procedures, ACH rules and regulations, wire processing requirements, operational controls, and digital payment technologies. Serves as a subject matter expert for ACH processing, wires, share drafts, payment exceptions, balancing, settlement, and related payment operations processes, procedures, and systems. Process domestic and international wire transfers while ensuring proper authentication, controls, verification procedures, and compliance requirements are followed. Process and support share draft exceptions, Fed returns, post presentments, check adjustments, encoding corrections, foreign collection items, miscellaneous deposits, exception payroll processing, and related operational servicing activities. Support remote deposit capture repair processing, inclearing repairs, payment adjustments, operational exceptions, and transaction research. Research and resolve transaction discrepancies, general ledger outages, cash discrepancies, balancing inquiries, and operational exceptions related to payment activities. Maintain working knowledge of payment processing systems, core platforms, Federal Reserve systems, digital banking applications, and related operational systems necessary to support payment operations activities. Support implementation, testing, maintenance, and ongoing enhancement of payment products, technologies, and operational processes. Create and maintain operational procedures, balancing documentation, and process resources while identifying opportunities for process improvement, automation, operational efficiency, and enhanced service delivery. Support operational coverage across multiple communication channels including phone, chat, email, and ticketing systems while meeting established service level agreements (SLAs), delivering a high level of member service, and effectively de-escalating situations. Partners closely with frontline teams, Digital Services, Risk, Fraud, and the Member Experience Center to support operational processes, enhance the member experience, and deliver member value through secure, efficient, and reliable card services. Ensure compliance with network rules, Regulation E, PCI requirements, BSA/AML, OFAC, and all applicable federal and state regulations while supporting audits, exams, and operational reporting requirements. 1-2 years plus related experience and/or training; Experience and expertise supporting payment operations including ACH, wires, check processing, remote deposit capture, instant payment, and Zelle. Minimum of three years of experience in customer service and supporting multiple communication channels. Functional knowledge of core processing systems and payment processing platforms is preferred. Knowledge of Credit Union computer system and other related computer applications, with emphasis in Microsoft products, including Microsoft Excel and Word. Proficient in 10-key and microcomputer operations. Ability to apply verbal and interpersonal skills that develop member confidence, respect and trust in Credit Union of Colorado and develop cooperative relationships with all levels of people throughout the organization. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. [Limited travel required to visit CU locations as needed.] Creates trust by building relationships and actively discovers the right solutions for Members and peers; understands that the credit union exists as a result of Member trust and loyalty in the organization and employees; DECISION QUALITY makes decisions based on a mixture of analysis, wisdom, experience, and judgment; is excellent at honest analysis; not fearful of acting with a minimum of planning; A cultural mindset that supports new ideas, fosters experimentation and drives continuous improvement to deliver member value. Credit Union of Colorado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. Please note applicants can redact any information that identifies their age, birth date, or dates of schooling on either their resume or any additional materials provided.