Platform Manager, Atlassian Jira Platform/Product Owner

ABOUT OUR CLIENT
Our client is a well-established, global enterprise operating at the intersection of technology and business services. With decades of experience delivering mission-critical solutions across multiple industries, the organization supports a large-scale, distributed workforce and serves clients spanning enterprise, mid-market, and public sector segments. Their teams are grounded in a culture of innovation, operational excellence, and continuous improvement - values that show up in how they build products, serve customers, and develop their people. This is an organization where technical leaders have real scope, real resources, and real impact.


JOB DESCRIPTION
We are seeking an experienced and technically deep Platform Manager to own and evolve the enterprise Atlassian ecosystem - spanning Jira Service Management (JSM), Jira Software (JSW), Confluence, Bitbucket, and a growing suite of DevSecOps integrations. This is a hands-on leadership role: you will both set the strategic direction for the platform and roll up your sleeves to architect solutions, guide engineers, and drive platform maturity across the organization. Day-to-day, you will lead a team of platform engineers, partner closely with stakeholders across engineering, cybersecurity, product, and business operations, and serve as the enterprise's primary technical authority for all things Atlassian.
This role owns a multi-year platform roadmap with a clear mandate: modernize, automate, and intelligently scale the Atlassian platform to support enterprise-wide engineering and service management. You will drive the expansion of AI-driven capabilities - including virtual agents, intelligent routing, and predictive analytics - while ensuring the platform remains secure, reliable, and aligned to ITSM and DevSecOps best practices. If you are energized by the intersection of platform engineering, service management, and emerging AI tooling, this role offers an exceptional opportunity to lead at scale.


DUTIES & RESPONSIBILITIES

• Define and execute a 3-5 year enterprise roadmap for the Atlassian platform, including modernization, cloud strategy, automation, and AI integration.
• Serve as the enterprise authority for Jira Software, Jira Service Management, Confluence, Bitbucket, and related tooling.
• Architect scalable workflow, automation, and integration solutions using Atlassian APIs, Forge, ScriptRunner, and integration platforms.
• Manage and mentor a team of platform engineers, overseeing workload planning, sprint execution, and delivery of enhancements.
• Own the enterprise CMDB/Assets module, ensuring data accuracy, governance, and alignment with ITIL and ITSM best practices.
• Drive integration with CI/CD pipelines, identity management, monitoring tools, and the broader DevSecOps ecosystem.
• Expand AI-driven capabilities within JSM and Jira, including virtual agents, predictive analytics, intelligent routing, and automated remediation.
• Establish platform governance standards and lifecycle management practices across all business units.
• Lead enterprise onboarding, training, and adoption initiatives for Atlassian tools.
• Collaborate with Engineering, Cybersecurity, Product, and Business stakeholders to understand requirements and deliver scalable solutions.
• Communicate platform updates, roadmap progress, and performance metrics to senior leadership.
• Serve as the primary escalation point for platform-related issues and strategic decisions.
• Partner with Service Management leadership to enhance incident, change, problem, and request workflows.
• Proactively monitor platform performance, reliability, and security.

REQUIRED EXPERIENCE & SKILLS

• 7+ years of Jira/Atlassian administration and engineering experience in enterprise environments.
• 2+ years in a Lead, Platform Owner, or Senior Engineering role.
• Strong hands-on expertise in Jira Service Management (JSM), Jira Software (JSW), workflow and automation design, Assets/Insight (CMDB), and portal/service desk configuration.
• Experience implementing AI features, virtual agents, or smart automation within Atlassian tooling.
• Working knowledge of ITSM, Agile, and DevOps/DevSecOps practices.
• Proven ability to manage and mentor technical teams, fostering accountability and operational excellence.
• Excellent communication and stakeholder engagement skills across technical and business audiences.
• Experience with automation rules, scripting, and third-party integrations.
• Ability to work U.S. business hours and collaborate effectively with U.S.-based stakeholders.
• Familiarity with Confluence and experience driving enterprise adoption of platform tools.

NICE-TO-HAVES

• Experience with Rovo or other AI-driven service and support tools.
• Hands-on experience integrating GenAI/LLM tools for support automation or reporting.
• Scripting proficiency in Groovy, Python, or REST APIs.
• Enterprise DevOps integration experience (GitHub, Bitbucket, CI/CD pipelines).
• Atlassian certifications: ACP-620, ACP-420, ACP-520, or equivalent.
• Experience working in a large, matrixed enterprise environment with geographically distributed teams.
• Background in cybersecurity, compliance, or regulated industry environments.

EDUCATION
Bachelor's degree in Computer Science, Information Systems, or a related technical field preferred. Equivalent practical experience and certifications will be considered. Relevant Atlassian certifications are a strong plus.


PAY & BENEFITS SUMMARY
Compensation details and benefits information will be provided during the interview process. This is a full-time role with a competitive compensation package commensurate with experience.