Pool Server - Oasis (Seasonal)

Pool Server - Oasis (Seasonal)

Balboa Bay Resort - Newport Beach, CA 92663

Overview

Salary Range $16.90 - $16.90 Hourly Level Entry Position Type Seasonal Job Shift Day Travel Percentage None Category Hospitality - Hotel

Description

Position Summary:

Takes accurate orders from pool guests, enters orders in POS system, makes food recommendations, pairs beverages and clears/cleans tables once the meal has been completed while providing excellent guest service according to Company guidelines. Upsells food and beverage items to maximize profitability.

Duties & Responsibilities, including but not limited to:

• Provide the highest quality guest interactions. Be pleasant, friendly, and polite to everyone.
• Manage walk-up and seated guests appropriately. Assists guests by taking food and beverage orders.
• Enters orders to POS system and records guests' choices, special dietary needs, and special requests.
• Processes guest payment transactions accurately and closes out table. Balances all payment methods with accuracy to sales report and calculates tip outs.
• Follows all standard food handling, sanitation, TIPS, and health department guidelines. Completes required training as scheduled.
• Maintains the cleanliness of the work areas. Keeps area stocked.
• Maintains complete knowledge of all resort/hotel/club services, features, events, and local attractions/activities to provide accurate responses to guest/member inquiries.
• Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Ensures minors and intoxicated persons are not served alcoholic beverages. Notifies management of any problems resulting from guest complaints, intoxication, or disruptive behavior.
• Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged, or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
• Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
• Other duties as assigned.

This job description is not intended to be all-inclusive. Team Members may perform other related duties as required to meet the ongoing needs of the organization

Qualifications

Qualifications & Requirements:

• Previous serving experience in a hospitality and/or luxury setting preferred.
• Able to work flexible shifts, including nights, weekends, and holidays.
• Able to multi-task and to work responsibly on your own.
• Must be a team player and work well with others.
• Shift times are subject to change at any time, based on Department's needs. Applicants must be able to provide flexible availability and can be scheduled for various shift times as needed by the Department Manager.

Physical Demands:

• Regularly stands, bends, stoops, twists, turns, and walks for sustained periods of time. Works at a quick pace, maneuvering between functions occurring simultaneously.
• Frequently talks and listens when communicating with guests and kitchen staff and needs to hear voices while interacting with guests.
• Is frequently required to balance to prevent falling when walking, standing, moving, or carrying items.
• Is occasionally required to lift items to prepare dining areas and serve food and beverages. Rarely exerts up to 50 pounds of force; and/or up to 20 pounds of force occasionally, and/or up to 10 pounds of force constantly to move items. Bending and lifting are a requirement.
• Is regularly required to have close visual acuity to perform the job such as working on computer and to determine the accuracy, neatness, and thoroughness of the work assigned.
• Rarely may be subject to environmental conditions found working inside. Occasionally subject to extreme heat, with temperatures above 100 degrees while performing duties while outside temperatures are high.
• Is occasionally subject to loud noise (or music) when working in or around event areas.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.