Bartender - Members Grill Restaurant (seasonal)
Balboa Bay Resort
Position Summary: Greet guests/members and; takes orders, prepares and serves alcoholic and non-alcoholic beverages and light meals for servers and/or guests in a speedy, efficient, friendly, and professional manner, according to Company guidelines, and by following standard recipes for traditional cocktails and specialty drinks. Maintains stock, supplies, and cleanliness of bar area and equipment. Essential Duties/Responsibilities:
- Maintains complete knowledge of all menu items, liquor brands, wines, beers, and nonalcoholic selections available at the designated station. Makes recommendations as requested. Up sells food and beverage items to maximize profitability. Works with guests to accommodate special requests and dietary needs.
- Prepares drinks for the guests and servers following standard recipes for cocktails and specialty drinks and practicing prudent portion control.
- Greets guests/members and provides guests/members with a positive and friendly environment with the best possible guest experience, while maintaining a professional demeanor and distance. Upholds high service standards of resort/hotel/club.
- Maintains proper and adequate set-up of the bar on a daily basis including stocking liquor, beer, wine, juices, soft drinks, garnishments, condiments and glassware. Opens and closes bar according to standard operating procedures.
- Maintains complete knowledge of all resort/hotel/club services, features, events and local attractions/activities to provide accurate responses to guest/member inquiries.
- Handles cash, charge, room and credit card transactions accurately and in accordance with company policies and procedures. Balances the bank at end of each shift and calculates tip outs.
- Maintains the cleanliness of the bar area by disposing of all waste, clearing and cleaning of glassware, and wiping down bar.
- Follows all standard food handling, sanitation, TIPS and health department guidelines. Completes required training as scheduled.
- Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
- Ensures that minors and intoxicated persons are not served alcoholic beverages. Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.
- Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.
- Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
- Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
- Preferred two years bar tending experience, preferably in a hotel/resort environment.
- Possess a strong knowledge of food and beverage preparation, hotel service standards, guest relations and etiquette.
- Must have extensive knowledge of wine, beer, liquors, waters and drink preparation
- Requires ability to serve needs of guests through verbal face-to-face interactions. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor.
- Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction
- Ability to perform basic math skills such as addition, subtraction, multiplication and division.
- Requires ability to learn and use telephone and POS computer systems used at the property.
- Strong attention to detail and the ability to handle multiple tasks.
- Ability to read and interpret documents such as; safety rules, operating and maintenance instructions, and procedure manuals. Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests.
- Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts. In addition, attendance at all scheduled training sessions and meetings is required.
- Must be at least 21 years of age to serve alcoholic beverages. Must complete TIPS® (Training for Intervention Procedures) alcohol awareness certification as scheduled upon employment. Must have a valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment.
- Must know all applicable health standards. Knowledge of federal, state and local laws, ordinances and regulations and company policy regarding serving alcohol to minors and intoxicated patrons.
- Must maintain a clean appearance and professional demeanor
- Must wear designated uniform/attire, including non-slip, oil-resistant shoes
Vacancy posted 2 days ago
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