Hybrid Immigration Practice Ops Leader

About JJ Moore & Associates JJ Moore & Associates is a dynamic immigration law firm with offices in Nashville and Atlanta, serving primarily the Latino community. Our practice focuses on humanitarian, family-based, and removal defense immigration matters. We pride ourselves in combining strong legal advocacy with compassionate, client-centered representation. Position Summary The Practice Manager will oversee the administrative and operational functions of the firm, ensuring efficient workflows, strong team communication, and exceptional client service across our two office locations. This role works closely with attorneys and support staff to manage daily operations, improve systems, supervise personnel, and support the firm’s continued growth. The ideal candidate is a proactive leader with strong organizational skills, law firm management experience, and the ability to balance multiple priorities in a fast-paced environment. Essential Responsibilities Oversee immigration case management workflows to ensure timely filings, accurate documentation, and compliance with USCIS, EOIR, and court deadlines. Monitor attorney and legal staff caseloads to support productivity, accountability, and efficient handling of humanitarian, family-based, and removal defense matters. Maintain exceptional standards of client care and professionalism when working with immigrant clients navigating complex and sensitive legal matters. Supervise client intake procedures, case onboarding, and follow-up communications to ensure accurate information gathering and timely case progression. Handle highly sensitive client matters with discretion, cultural competency, professionalism, and strict confidentiality. Provide operational and practice management support to attorneys handling affirmative and defensive immigration cases. Collaborate with firm leadership to improve immigration case workflows, operational systems, and long-term strategic growth initiatives. Prepare operational reports, track case metrics and filing outcomes, and support business development and community outreach efforts. Assist with ethics compliance, legal process standardization, and implementation of evolving immigration laws, policies, and procedural updates. Identify and implement opportunities to improve systems, case processing efficiency, team performance, and overall client experience within a fast-paced immigration practice. Work Environment This position offers a hybrid work environment with a balance of in-office and remote flexibility based on operational needs. Travel between office locations may occasionally be required. Compensation & Benefits JJ Moore & Associates offers a competitive compensation and benefits package, including: Competitive salary based on experience Paid vacation and holidays Health, dental, and vision insurance Retirement plan options Supportive and collaborative work environment Apply Today If you are a motivated professional looking to grow your career in legal operations and leadership while supporting immigrant communities, we encourage you to apply and join the JJ Moore & Associates team. JJ Moore & Associates is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees regardless of race, religion, gender, age, disability, sexual orientation, or background. Minimum Qualifications Juris Doctor (J.D.) from an accredited law school / bachelor’s degree or equivalent professional experience. Licensed attorney in good standing and authorized to practice law in at least one U.S. state or jurisdiction. 10+ years post qualification experience as an immigration attorney plus minimum of 3 years of law firm management. Experience managing operations within an immigration law firm. Strong leadership, organizational, and problem-solving skills. Excellent communication and interpersonal skills. Experience managing immigration case workflows, billing systems and legal support staff. Excellent written and verbal communication skills with strong attention to detail. Ability to manage multiple priorities and deadlines in a fast-paced legal environment. High level of professionalism, discretion, and client-service orientation. Experience with legal case management systems and Microsoft Office Suite. Bilingual English/Spanish communication skills is an advantage. Experience working with diverse and vulnerable communities is a plus. #J-18808-Ljbffr American Immigration Lawyers Association