Service Manager

Service Manager NeededBring the energy. Lead the floor. Build something bigger.Established in 2012, The Dirty Buffalo brings the bold flavor and spirit of Western New York to Hampton Roads. We're a family-owned, locally operated brand known for legendary wings, genuine hospitality, and a team-first culture. We're continuing to expand across the Southeast—and we want you to grow with us!We're looking for a Service Manager who thrives in a fast-paced environment, loves developing people, and takes pride in running a great shift. If you're the kind of leader who leads from the floor—not the office—this role is for you.What You'll DoAs a Service Manager, you'll be a key leader in the restaurant and an ambassador for our brand.Lead by example on the floor—coaching, motivating, and supporting the teamDeliver an exceptional guest experience through hands-on service and table touchesHire, train, and develop team members into confident, high-performing employeesManage daily operations including opening/closing, scheduling, cash handling, and POSMaintain cleanliness, food safety, and brand standards at all timesCommunicate clearly and consistently with staff, fellow managers, and corporateUphold systems, policies, and procedures while helping the team understand the "why" behind themWhat We're Looking For2+ years of restaurant management experienceA people-first leader who enjoys coaching and developing othersCalm, organized, and confident under pressureStrong communication skills and basic computer proficiencyThe Physical Side of the JobYou must be able to, with or without reasonable accommodation:Be on your feet for extended periods (up to 10-hour shifts)Work weekends and holidaysLift up to 50 lbsWork in all weather conditions (we're Buffalo tough)Operate standard restaurant equipmentCommunicate effectively with guests and team membersWhat The Dirty Buffalo Offers YouCompetitive salary + performance-based bonuses (paid quarterly)Full benefits package including:Health, dental, vision401(k)Life & disability insuranceParental leaveFree mealsA fun, energetic, team-driven work environmentStructured training and clear operational systemsReal growth opportunities with a brand expanding across the East CoastIf you're ready to lead, grow, and make an impact, we'd love to meet you!