Sustainability & Quality Assurance Branch Supervisor

Job Description and Duties

This is a reposting of JC-530810; previous applicants do not need to reapply. Your application is still in consideration.

Under the general direct ion of the Chief of the Sustainability and Quality Assurance (SQA) Branch, the SQA Supervisor oversees all aspects of the Ambulance Billing Program and the Ambulance Patient Offload Time (APOT) program. Supervises, directs, develops, and reviews the work of analytical staff. The Supervisor I is responsible for the oversight, operationalization and implementation of Assembly Bill (AB) 716 and Assembly Bill (AB) 40 requirements for the Emergency Medical Services Authority (EMSA) to report the allowable maximum rates for ground ambulance transportation service in each county and ensure statutes and regulations associated with the APOT program are met.

The incumbent will direct statewide coordination in the development of regulations, standards, guidelines, and policy for the APOT program to include data collection and data quality, as directed by and/or at the request of management.

This position may be eligible for telework. The amount of telework permitted is at the discretion of the Department and is subject to change, consistent with EMSA's Telework Policy. All employees who telework are required to be California residents in accordance with Government Code 14200. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded. 

Supervisor I Exam Link: 

In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.

This is a 12-month Limited-Term Full-Time position that may be extended or become Permanent.

You will find additional information about the job in the .

Special Requirements

For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678) and/or Resume, including detailed job descriptions,  hours worked per week , and  start/end dates (MM/DD/YYYY) .  Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted.

A completed State application (STD. 678) and any other relevant documents (e.g., unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers Account at Please reference  Job Control #  and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e., social security number, date of birth) from your documents prior to submission.

If you are unable to submit your application electronically through your CalCareers account, please email  View email address on calcareers.ca.gov for assistance and an EMSA Human Resources staff member will contact you.A hard copy application package may be submitted through an alternative method as explained in the How to Apply section below. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Supervision Experience

• Leadership Qualities experience
• Experience with Team Development
• Ability to develop good working relationships
• Experience with delegating
• Ability to research, analyze, and prepare well-written documentation in accordance with applicable policies, procedures, and grammatical rules.
• Strong organizational, analytical skills, and time management skills.
• Demonstrate excellent communication, listening, and interactive skills with the ability to express ideas in a clear, confident, and convincing manner.
• Effectively communicate/ provide recommendations across diverse stakeholders and leadership.
• Competence in Microsoft Office Suite (Excel, Word, PowerPoint, SharePoint, Teams,
• etc.)

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Statement of Qualifications (SOQ)

The SOQ should not exceed two (2) pages in length, single-spaced, 12 point font. The document shall be titled "Statement of Qualifications - (Your Full Name).”  PLEASE ANSWER THE FOLLOWING QUESTIONS IN NUMBERED ORDER:

1. Based on your review of the duty statement, please describe how your background and work experience will enable you to excel in this position.

2. Please describe your supervision and leadership style.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  Please see Statement of Qualifications (SOQ) instructions below at the end of this posting. Applications received without a written response to the SOQ may be rejected. Resumes DO NOT take place of the SOQ.