Shipping & Customer Service Assistant

V. Chapman is a boutique Women's clothing brand, specializing in occasionwear. We work in a fast-paced environment with a small but growing team. We are looking for a candidate who is excited about our product, has knowledge in Women's clothing, is excited to ship orders, check-in and organize product, process returns, has a positive attitude and good computer skills. As a part of the Shipping and Customer Service Team, you will also assist in day-to-day customer service needs including providing product/services information to customers and resolving any problems that our customers might face. We are looking for someone who is organized, enthusiastic, patient, empathetic, and employs good communication skills. A successful customer service representative can put themselves in their customers’ shoes and advocate for them when necessary. They are confident at troubleshooting and willing to investigate if they don’t have enough information to resolve customer issues. Shipping Responsibilities: Shipping website and wholesale orders Processing returns Checking in product Organizing product - lifting boxes and inventory will be a part of the daily tasks. Provide accurate, valid and complete information by using the right methods/tools/information Handle customer issues, provide appropriate solutions and alternatives Follow communication procedures, guidelines and policies Customer Service Responsibilities: Managing customer inquiries via email, and from time to time by phone Identifying and assessing customers’ needs to achieve satisfaction Timely responses to customer inquiries We are a small company so help in other areas, such as photoshoots etc... may also be an option if this is something you are interested in. Skills: Proficient in Word, Excel, Outlook Ability to organize, prioritize, and manage time effectively College Degree Well Organized Salary + Benefits: Full time, hourly position @ $21 - $24 per hour (based on a standard work year of 2080 hours, this equates to a base salary of approximately $43,680 - 49,920 per year) Bonus review is conducted on an annual basis and weighed against individual and company performance. Paid Holidays. Health Benefits available. 401(k) company matching program available. #J-18808-Ljbffr V. Chapman Studio