Client Support Engineer 1

Job Title

This role will work from Fairfax office 5 days per week! Rotating schedule - client is 24/7/365!

About Us

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job", but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training, and experience necessary to build a lucrative career, then welcome to THRIVE!

Position Overview

Perform activities associated with implementation, integration and support of computer systems in mission critical response operations environment. Candidate must be capable of installing standalone computer/simple network additions or network installs, wiring install, or support level efforts augmenting the large LAN/WAN projects.

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Responsibilities

• Workstation: unbox equipment; check inventory; set up/Power on; set up default configuration; install hardware; deploy workstations
• Install OS; test configuration; run diagnostics
• Configure computers and devices for network
• Image computer systems
• Install updates and scripts
• Run diagnostics, repair and test computer equipment/devices
• Act as the first level support for customer technology problems and identify root causes, resolve, and monitor technology support requests in a timely, effective, and professional manner
• Properly escalate and document unresolved queries to the next level of support
• Regularly maintain internal service ticket and time entry information

Qualifications

• Some college or equivalent experience; technical coursework
• Entry level with some prior experience providing technical support in a business environment.
• Windows OS experience
• Hands on and practical knowledge of networks and computer systems.
• Excellent oral and written communications skills with customers and peers; tactful and effective customer communications.
• Strong team player
• Ability and willingness to evaluate and learn new technologies and apply them effectively.
• Previous position with customer service experience.