Senior Field Service Representative

Senior Field Service RepresentativeEaton's ES AMER ESS division is currently seeking a Senior Field Service Representative. Eaton has the largest and most experienced team of field services technicians and engineers in the industry, and we are looking to grow our team. This role offers a company car and a guaranteed 40-hour paid week.The expected annual salary range for this role is $84,000 - $123,000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.What You'll Do:In this role, you will:Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergenciesManage small projects independently and lead FSR teams on larger projectsGenerate timely and accurate service reports on work, product performance, and warrantiesProvide recommendations for improved electrical systemsCultivate strong relationships with customers, team members, and partnersMentor less experienced techniciansUtilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and moreTeam Benefits:Guaranteed 40-hour base pay, eligible for overtime and travel premiumsCareer growth, mentorship, and safety trainingCompany vehicle, toolkit, and phoneTuition assistance for ongoing learningLeads program with bonus payOpportunities across 32 service branchesPosition Success Criteria:• Successfully complete and maintain compliance with Eaton's safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter • Submit to periodic customer required background and drug screenings • Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements. • This position requires you to drive an Eaton vehicle • Must be able and willing to obtain Department of Transportation (DOT) non-CDL qualification and comply with all DOT regulatory requirements, if required. • Understands 3-phase power systems and low, medium, and high voltage power distribution equipment. • Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb. Regularly required to lift/carry/push/pull up to 50 pounds. Occasionally required to push/pull > 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels. • Ability to obtain and maintain a valid TWIC card • Proficient with hand and power tools for equipment assembly • Strong problem-solving and logical thinking skills • Works well under time constraints and in stressful situations • Explain technical problems and solutions • Collaborates effectively with the team to meet project deadlinesQualifications:Basic Qualifications:High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systemsEaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H1B, H1-B cap registration, O-1, E-3, TN status, I-485 job portability, etc.All candidates must currently reside within 50 miles of Hanover, MD or Rockville, MD to be considered. No relocation is offered for this position. Candidate must reside within a 50-mile radius of Hanover, MD or Rockville, MD to be considered. Active-duty military applicants are exempt from this requirement.This role is designated as a Regular Driver per Eaton's Driver Safety Policy and requires a current, unrestricted driver's license along with a satisfactory Motor Vehicle Record. Candidates will be subject to a motor vehicle record check upon hire.Preferred Qualifications Associate degree or higher from an accredited institutionBachelor's degree in Engineering from an accredited institutionElectrical or General Contractor's LicenseProfessional Engineering LicenseExperience performing power quality measurements, troubleshooting, analysis as well as protective relaysNICET/NETA certification