Property Specialist

Required Skills & Experience

· Associate’s degree and moderate customer service and administrative experience or equivalent combination of education and experience.\n· Ability to accurately review and organize large volumes of documents with strong attention to detail.\n\t· Ability to follow written instructions, classification guides, and standardized processes.\n\t· Basic understanding of confidentiality and the importance of safeguarding sensitive information.\n\t· Ability to maintain organized records and track work completed.\n\t· Ability to work independently on assigned tasks within defined parameters.\n\t· Proficiency using Microsoft Office programs including Outlook, Word, Excel, and PowerPoint and database software.\n\t· General knowledge of the principles and practices of public housing and/or assisted housing.\n\t· General knowledge of public housing and/or assisted housing eligibility rules, regulations and requirements.\n\t· Ability to analyze facts and to exercise sound judgment in reaching conclusions.\n\t· Ability to operate personal computer.\n\t· Ability to communicate ideas effectively both orally and in writing.\nAbility to establish and maintain effective working relationships with governmental officials, residents, the general public and associates.

Job Description

Serve as the main point of contact for walk-ins, phone calls, and emails; greet applicants, tenants, and visitors; explain processes and procedures, answers questions, makes recommendations and refers to appropriate department or individual based on needs. \nProcess annual and interim reviews of tenant eligibility to assure compliance with HUD regulations; track and process completion with tenants; verify income, criminal history, and landlord history; calculate household income to determine tenant rent; complete tax credit paperwork with tenants.\nManage and maintain resident files and records; ensure scanning and indexing of resident paperwork is done in a timely manner and consistent with policy and procedures; track outstanding purchase orders.\nPerform tenant accounting authorizing adjustments to tenant accounts, security deposits, rent changes, retroactive billings, and maintenance charges.\nCoordinate with vendors; schedule services; create purchase orders for goods and supplies; take work orders from tenants and alerts maintenance staff; assist in inspections; request service for routine vendor repairs; schedule annual testing and inspections of fire extinguishers, alarms, back flow testing and storm water catch basin; schedule pest control treatments and maintains logs.\nProcess move outs; schedule move out inspections; prepare charges and move out statements for residents; contact new resident and coordinate move-in date; create packets for new move-ins; schedule lease signing for manager; process move-in into the computer system; receive and process transfer requests when needed.\nAssist property manager with organizational initiatives, special projects, and daily operations; act as Property Manager in their absence.