Director, Customer Care Transformation & Strategy
Stellantis
Stellantis is seeking a Director, Customer Care Business Development & Strategy to lead the vision for transforming customer care processes, technology, journeys, and digital tools, ensuring improvements align with goals, compliance, and measurable outcomes. This leader collaborates with Operations, ICT, Legal, Data Privacy, and external partners to build business cases and guide initiatives from concept to full adoption. #J-18808-Ljbffr Stellantis
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Director, Customer Care Transformation & Strategy in Auburn Hills, MI vacancy
- The Director, Customer Care Business Development & Strategy sets the vision and roadmap for how Customer Care evolves its processes, technology, customer... ...journeys, and digital tools. The role drives major transformation programs, evaluates new technologies (including...TransformationWork at office
- Stellantisfinancialservices seeks a Director to shape Customer Care's transformation, defining vision and roadmaps for processes, technology, and customer journeys. The role leads major programs, evaluates GenAI and automation, and ensures alignment with compliance and...Transformation
$205.3k - $282.25k
...independence. Privately owned, fiercely customer-focused, and driven by our... ...to lead industries and transform lives through sound. Today,... ...transformation. Job DescriptionThe Director, Customer & Business... ...with the ability to connect strategy, process, and execution.Proven...TransformationFull timeContract work- ...MichiganCompany: Guardian GlassCareer Field: Customer ServiceJob Number: 191568Apply: JobGuardian... ...other departments to align customer account strategies with overall business objectivesEngage and lead commercial transformation efforts and process implementationDrive...TransformationFlexible hours
- The Manager, Voice of the Customer & Performance Analytics owns the global VOC and KPI insights engine for Customer Care. This role designs and manages how we listen to customers... ...Excellence, and Technology & Transformation to ensure that insights are converted into...Transformation
$48 per hour
Our client, a leading organization in the automotive and technology industry, is seeking a Project Manager (Customer Care Technology Transformation) to join their dynamic team. As a Project Manager (Customer Care Technology Transformation), you will be an integral part...Transformation- A leading organization in the automotive and technology field seeks an experienced Project Manager for a Customer Care Technology Transformation initiative. You will support a multi-year program across North America, co-managing with external partners and internal teams...Transformation
$205.3k - $282.25k
...independence. Privately owned, fiercely customer-focused, and driven by our... ...to lead industries and transform lives through sound. Today,... ...transformation. Job Description The Director, Customer & Business... ...with the ability to connect strategy, process, and execution. Proven...TransformationContract work- Stellantis Mopar Service, Parts & Customer Care is seeking a highly skilled Customer Experience Program Manager to lead development and... ...complex data sets and translate findings into actionable business strategies within data platforms such as (Snowflake, SAS Enterprise...Work experience placementWork at office
- ...ambitious electrification and software strategies and the creation of an innovative ecosystem... ...-changing partnerships are driving its transformation to a sustainable mobility tech... ...insights that create measurable value for customers.At Mobilisights, privacy and trust are...TransformationContract work
- As part of Stellantis’ digital transformation, we are accelerating enterprise-wide modernization initiatives to reduce datacenter footprint... ...architectural decisions and modernization strategies across the organizationModernization InitiativesLead and support...Transformation
- ...Corporate Social Media Director is responsible for... ...worldwide social media strategy, governance, content,... ...engagement with employees, customers, investors, media,... ...Innovation & Digital Transformation Evaluate and implement... ...needs of our customers and care for our future.TransformationLocal areaWorldwide
Stellantis
Auburn Hills, MI3 days ago $134k - $168k
...combines the power of strategy, execution and partnership... ...to accelerate digital transformational outcomes for... ...organization that is Customer Focused and Solutions... ...Associate Client Solutions Director (ACSD) to lead delivery... ...Health, Dental, and Vision Care, Onsite Health Centers...TransformationFull timeContract workShift workWorld Wide Technology
Rochester Hills, MI2 days ago- ...As part of Stellantis' digital transformation, we are accelerating enterprise-wide modernization... ...decisions and modernization strategies across the organization Modernization... ..., enabling us to better address the evolving needs of our customers and care for our future.Transformation
Stellantis
Auburn Hills, MI1 day ago - ...generation, loyalty, NA site experience, and customer conversion. This is a hands‑on role at... ...of work that demonstrates past CRM strategy and execution Strong analytical skills with... ...the evolving needs of our customers and care for our future. #J-18808-Ljbffr StellantisLocal areaWorldwide
- Stellantis is seeking an IS Study Specialist to coordinate the collection of CAPEX and transformation cost information for Propulsion System Programs, supporting leadership governance on new and current model products and processes. You will lead cross‑functional teams...Transformation
- The CRM Brand Communications is responsible for successful project management and implementation of the CRM strategy. This role interacts with the brand(s), and advertising teams, a variety of internal stakeholders, as well as agency partners. In addition to Brand specific...
$190k - $210k
...vertical. Own an aggressive growth strategy by fast-growing market share... ...preferred - Open to US Level Director Travel Travel will vary depending on customer and prospect requirements. Experience... ..., solution, transition, and transformation shaping discussions and lead...TransformationTemporary work- ...insights they provide, to dramatically transform and continually improve everyday lives... ...better meet the evolving needs of our customers and care for our future.Great mobility... ...territory.Execute and contribute to the sales strategy to increase the customer base and achieve...
- ...Job Description: A small number of customers may contact our client's senior leadership, including members of the Board of Directors, Top Executive Team, or the Executive leader... ...may have already interacted with Customer Care or a dealership and are looking to escalate...Temporary workWork experience placementWork at officeFlexible hours
Impellam NA Support Services - Australia
Auburn Hills, MI2 days ago - ...solutions to help clients with Digital Transformations across various domains and industries.... ...Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics... ...Google Cloud partner company. We align strategy with execution and provide secure service...TransformationLong term contract
InterSources
Auburn Hills, MI5 days ago - The AI Coding Product Leader defines the vision, strategy, and roadmap for coding agent capabilities across the Stellantis software... ...aligned with Stellantis software engineering, AI, and digital transformation priorities. Set platform direction and prioritize investments...Transformation
- ...are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us,... ...000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by...TransformationMinimum wagePart timeCasual workLive inLocal areaWorldwide
EssilorLuxottica
Auburn Hills, MI3 days ago - As part of our company's performance transformation, we're investing in skills and knowledge to improve our problem-solving efficiency and... ...Development, Launch and Serial Life issues and develop strategy to enable the team to expedientialy identify Root Cause. The...Transformation
- ...Nexteer brand to an OEM as a sales professionalBring the “Voice of Customer” to NexteerDevelop, maintain, and strengthen customer... ...agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred...Contract workImmediate start
- ...sustainability/digital/cybersecurity) of the relevant global customer’s business and business environment, translating them into the... ...corresponding impacts and opportunities for ABB.Building sales strategies by providing current business and long-term plans for the customer...
- ...Digital Transformation Coordinator / AI Project Manager Are you looking to work for a company that provides an innovative work environment, where your voice will be heard? We have a position for a Digital Transformation Analyst – AI & Automation based in Auburn Hills...Transformation
LER TechForce
Auburn Hills, MI5 days ago - ...a passionate, results-driven professional to join our Transformation and Simplification Team.This role will lead end-to-end... ...Enterprise Architect, Senior Data Scientist, ICT Program Director, or other senior ICT strategy roles.Brand: FCA GroupJob ID: 2016175Employment Type:...Transformation
- Stellantis in Auburn Hills, MI is seeking a Customer Experience Dealer Performance Metrics Manager to lead the CX strategy across Mopar, TSO, Customer Care, and Sales. You will coordinate across internal teams to align CX initiatives with business goals and deliver measurable...
- ...North America, ensuring strong alignment between global ICT strategy and regional business needs. This is a high-visibility, business... ....Minimum 10 years experience in Purchasing, ICT, Digital Transformation Strong experience in business partnering at senior leadership...Transformation
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director, Customer Care Transformation & Strategy. Be the first to apply!
Related searches
- customer service supervisor Auburn Hills, MI
- director customer care Auburn Hills, MI
- insurance customer service manager Auburn Hills, MI
- manager customer success team Auburn Hills, MI
- customer advocacy manager Auburn Hills, MI
- customer service account executive Auburn Hills, MI
- customer service support manager Auburn Hills, MI
- csm Auburn Hills, MI
- manager customer experience Auburn Hills, MI
- sales customer service manager Auburn Hills, MI