Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Director, Customer Care Transformation & Strategy

Stellantis

Stellantis is seeking a Director, Customer Care Business Development & Strategy to lead the vision for transforming customer care processes, technology, journeys, and digital tools, ensuring improvements align with goals, compliance, and measurable outcomes. This leader collaborates with Operations, ICT, Legal, Data Privacy, and external partners to build business cases and guide initiatives from concept to full adoption. #J-18808-Ljbffr Stellantis

Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Director, Customer Care Transformation & Strategy in Auburn Hills, MI vacancy
  • The Director, Customer Care Business Development & Strategy sets the vision and roadmap for how Customer Care evolves its processes, technology, customer...  ...journeys, and digital tools. The role drives major transformation programs, evaluates new technologies (including... 
    Transformation
    Work at office

    Stellantisfinancialservices

    Auburn Hills, MI
    2 days ago
  • Stellantisfinancialservices seeks a Director to shape Customer Care's transformation, defining vision and roadmaps for processes, technology, and customer journeys. The role leads major programs, evaluates GenAI and automation, and ensures alignment with compliance and... 
    Transformation

    Stellantisfinancialservices

    Auburn Hills, MI
    2 days ago
  • Job Overview The Head of Customer Insight & Foresight will lead the transformation of customer intelligence across North America...  ...product, pricing, and experience strategy Implement early‑warning systems...  ...needs of our customers and care for our future. #J-18808-Ljbffr... 
    Transformation
    Shift work

    Stellantis

    Auburn Hills, MI
    3 days ago
  • $48 per hour

    Our client, a leading organization in the automotive and technology industry, is seeking a Project Manager (Customer Care Technology Transformation) to join their dynamic team. As a Project Manager (Customer Care Technology Transformation), you will be an integral part... 
    Transformation

    ManpowerGroup Global, Inc.

    Auburn Hills, MI
    1 day ago
  • A leading organization in the automotive and technology field seeks an experienced Project Manager for a Customer Care Technology Transformation initiative. You will support a multi-year program across North America, co-managing with external partners and internal teams... 
    Transformation

    ManpowerGroup Global, Inc.

    Auburn Hills, MI
    5 days ago
  • $134k - $168k

     ...combines the power of strategy, execution and partnership...  ...to accelerate digital transformational outcomes for...  ...organization that is Customer Focused and Solutions...  ...Associate Client Solutions Director (ACSD) to lead delivery...  ...Health, Dental, and Vision Care, Onsite Health Centers... 
    Transformation
    Full time
    Contract work
    Shift work

    World Wide Technology

    Rochester Hills, MI
    4 days ago
  •  ...member of the extended IT staff within PHINIA’s Office of the CIO and reporting to the Director of IT Transformation, this Senior Manager owns the operating mechanisms that ensure IT strategy governs how money, capacity, and leadership attention are allocated and how value... 
    Transformation
    Work at office

    PHINIA Delphi India Private Limited - (India)

    Auburn Hills, MI
    3 days ago
  •  ...Retirement & Savings (R&S) and is responsible for retirement plan strategy and compliance for FCA US LLC defined benefit pension (DB)...  ...and manage compliance risks Lead process improvement and transformation initiatives in the compliance space utilizing technology including... 
    Transformation
    Contract work

    Stellantis

    Auburn Hills, MI
    3 days ago
  • Stellantis NA seeks Head of Customer Insight & Foresight to lead the transformation of customer intelligence across North America, unifying VoC and building the intelligence layer for the Customer Journey Team. This role operates alongside E2E Orchestration, Experience,... 
    Transformation

    Peugeot Sport (Stellantis Motorsport)

    Auburn Hills, MI
    3 days ago
  • Customer Success Manager, Proactive Services At Atlas Copco, we value both your contributions and who you are. As a global technology...  ...plays a key role in supporting customers' innovation and transformation journeys by ensuring they realize maximum value from our Hardware... 
    Transformation
    Flexible hours
    Night shift

    Atlas Copco Tools & Assembly Systems LLC

    Auburn Hills, MI
    2 days ago
  •  ...Stellantis is accelerating its transformation into a world‑class mobility...  ..., your work will define how customers engage with their vehicles...  ...the intersection of software, strategy, and customer experience....  ...needs of our customers and care for our future. #J-18808-Ljbffr... 
    Transformation
    Contract work

    Stellantis

    Auburn Hills, MI
    3 days ago
  • Stellantis Mopar Service, Parts & Customer Care is seeking a highly skilled Customer Experience Program Manager to lead development and...  ...complex data sets and translate findings into actionable business strategies within data platforms such as (Snowflake, SAS Enterprise... 
    Work experience placement
    Work at office

    Stellantis

    Auburn Hills, MI
    3 days ago
  • TheCustomer Care Process & Knowledge Specialist , champions new...  ...and processes within the NA Customer Care organization that drive...  ...journey expectations, and digital transformation initiatives. The Process &...  .... This role aligns with the strategy, governance, and best... 
    Transformation

    Stellanti

    Auburn Hills, MI
    1 day ago
  • As part of Stellantis’ digital transformation, we are accelerating enterprise-wide modernization initiatives to reduce datacenter footprint...  ...Influence architectural decisions and modernization strategies across the organization Modernization Initiatives Lead and support... 
    Transformation

    Stellantis

    Auburn Hills, MI
    3 days ago
  •  ...Managers who drive parts sales to strategic customers across retail, big box, and wholesale...  ...to ensure the team executes account strategies, grows revenue, and strengthens customer...  ...the evolving needs of our customers and care for our future. #J-18808-Ljbffr Stellantis

    Stellantis

    Auburn Hills, MI
    3 days ago
  •  ...electrification and software strategies, and the creation of an...  ...partnerships are driving its transformation to a sustainable mobility tech...  ...create measurable value for customers. Your Mission The Mobilisights...  ...needs of our customers and care for our future. EOE /... 
    Transformation
    Contract work
    Immediate start

    Mobilisights Connect

    Auburn Hills, MI
    3 days ago
  •  ...deployed Spend time on-site to understand challenges and drive measurable improvements in efficiency, quality, and cost Translate Strategy into Action Break down strategy into clear, executable initiatives and milestones Define use cases, KPIs, and success criteria... 
    Transformation
    Local area

    Autoliv

    Auburn Hills, MI
    3 days ago
  •  ...Executive Opportunity At UWM At UWM, we only succeed when our customers succeed. That's why we want people like you who are committed...  ...basketball court ~ Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon... 
    Full time
    Contract work
    Work at office
    Relocation

    UWM

    Pontiac, MI
    1 day ago
  •  ...commitment to innovation, reliability, and customer support ensures we’re ready to meet the...  ...execution while driving the transformation from reactive, transactional purchasing...  ...environment while building processes, supplier strategies, and team capabilities that reduce... 
    Transformation
    Worldwide

    Ideal Tridon Group

    Auburn Hills, MI
    3 days ago
  •  ...Job Duties Serve as a primary point of contact for assigned customer accounts Coordinate customer projects and ensure action items are completed on schedule Manage customer meetings, follow‑up activities, and ongoing communication Monitor project progress and help keep... 
    Work at office

    Blue Chip Talent

    Rochester Hills, MI
    2 days ago
  • $20 per hour

     ...Customer Service Representative (On-Site) Location: Auburn Hills,...  ...channels with professionalism and care Gather information and...  ...TEKsystems Were partners in transformation. We help clients activate ideas...  ...customers. Our expertise in strategy, design, execution and operations... 
    Transformation
    Hourly pay
    Permanent employment
    Full time
    Contract work
    Temporary work
    Monday to Friday
    Weekday work

    TEKsystems

    Auburn Hills, MI
    4 days ago
  •  ...Digital Transformation Coordinator / AI Project Manager Are you looking to work for a company that provides an innovative work environment, where your voice will be heard? We have a position for a Digital Transformation Analyst – AI & Automation based in Auburn Hills... 
    Transformation

    LER TechForce

    Auburn Hills, MI
    2 days ago
  • Stellantis in Auburn Hills, MI is seeking a Customer Experience Dealer Performance Metrics Manager to lead the CX strategy across Mopar, TSO, Customer Care, and Sales. You will coordinate across internal teams to align CX initiatives with business goals and deliver measurable... 

    Stellantis

    Auburn Hills, MI
    5 days ago
  •  ...alignment on sales objectives, performance initiatives, and market strategies. The position combines relationship management, data-driven...  ...as a global company, enabling us to better address the evolving needs of our customers and care for our future. #J-18808-Ljbffr Stellantis

    Stellantis

    Auburn Hills, MI
    5 days ago
  •  ...Coding Product Leader defines the vision, strategy, and roadmap for coding agent...  ...software engineering, AI, and digital transformation priorities. Set platform direction and...  ...better address the evolving needs of our customers and care for our future. #J-18808-Ljbffr... 
    Transformation

    Stellantis

    Auburn Hills, MI
    4 days ago
  •  ...sales to align programs, manage complex projects, and deliver measurable value within IAM. This role requires strong program management, cross-functional collaboration, and the ability to translate strategy into actionable plans with milestones #J-18808-Ljbffr Stellantis
    Transformation

    Stellantis

    Auburn Hills, MI
    3 days ago
  •  ...background check ◾Tech-savvy and comfortable using Zoom and digital tools ◾Motivated to learn, grow, and help others ◾Strong communicator with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus... 
    Full time

    Globe Life: Moore Organizations

    Rochester Hills, MI
    2 days ago
  •  ...plastics manufacturer in Auburn Hills, MI is seeking a Senior Account Manager for their GM Business Unit. This role involves managing customer accounts, driving new business growth, and ensuring timely responses to clients. Ideal candidates should have over 5 years in... 

    US Farathane

    Auburn Hills, MI
    3 days ago
  • $106.78k - $146.1k

     ...first through every era of transformation, defining what digital...  ...Overview As an Associate Director, Product Strategy, you will help our clients...  ...business outcome for our customers. As part of your responsibilities...  ...Include Paid Family Care for parents and caregivers... 
    Transformation
    Temporary work
    Freelance
    Work at office
    Local area
    Flexible hours
    Shift work

    Razorfish

    Birmingham, MI
    3 days ago
  •  ...seeking an AI Coding Product Leader to define the vision and strategy for coding agent capabilities within the software engineering...  ...quality. With a strong background in platform leadership and AI transformation, the ideal candidate brings at least 8 years in software... 
    Transformation

    Stellantis

    Auburn Hills, MI
    4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Director, Customer Care Transformation & Strategy. Be the first to apply!