Director, Customer Care Transformation & Strategy
Stellantis
Stellantis is seeking a Director, Customer Care Business Development & Strategy to lead the vision for transforming customer care processes, technology, journeys, and digital tools, ensuring improvements align with goals, compliance, and measurable outcomes. This leader collaborates with Operations, ICT, Legal, Data Privacy, and external partners to build business cases and guide initiatives from concept to full adoption. #J-18808-Ljbffr Stellantis
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Director, Customer Care Transformation & Strategy in Auburn Hills, MI vacancy
- The Director, Customer Care Business Development & Strategy sets the vision and roadmap for how Customer Care evolves its processes, technology, customer... ...journeys, and digital tools. The role drives major transformation programs, evaluates new technologies (including...TransformationWork at office
- Stellantisfinancialservices seeks a Director to shape Customer Care's transformation, defining vision and roadmaps for processes, technology, and customer journeys. The role leads major programs, evaluates GenAI and automation, and ensures alignment with compliance and...Transformation
- Job Overview The Head of Customer Insight & Foresight will lead the transformation of customer intelligence across North America... ...product, pricing, and experience strategy Implement early‑warning systems... ...needs of our customers and care for our future. #J-18808-Ljbffr...TransformationShift work
$48 per hour
Our client, a leading organization in the automotive and technology industry, is seeking a Project Manager (Customer Care Technology Transformation) to join their dynamic team. As a Project Manager (Customer Care Technology Transformation), you will be an integral part...Transformation- A leading organization in the automotive and technology field seeks an experienced Project Manager for a Customer Care Technology Transformation initiative. You will support a multi-year program across North America, co-managing with external partners and internal teams...Transformation
$134k - $168k
...combines the power of strategy, execution and partnership... ...to accelerate digital transformational outcomes for... ...organization that is Customer Focused and Solutions... ...Associate Client Solutions Director (ACSD) to lead delivery... ...Health, Dental, and Vision Care, Onsite Health Centers...TransformationFull timeContract workShift work- ...member of the extended IT staff within PHINIA’s Office of the CIO and reporting to the Director of IT Transformation, this Senior Manager owns the operating mechanisms that ensure IT strategy governs how money, capacity, and leadership attention are allocated and how value...TransformationWork at office
- ...Retirement & Savings (R&S) and is responsible for retirement plan strategy and compliance for FCA US LLC defined benefit pension (DB)... ...and manage compliance risks Lead process improvement and transformation initiatives in the compliance space utilizing technology including...TransformationContract work
- Stellantis NA seeks Head of Customer Insight & Foresight to lead the transformation of customer intelligence across North America, unifying VoC and building the intelligence layer for the Customer Journey Team. This role operates alongside E2E Orchestration, Experience,...Transformation
- Customer Success Manager, Proactive Services At Atlas Copco, we value both your contributions and who you are. As a global technology... ...plays a key role in supporting customers' innovation and transformation journeys by ensuring they realize maximum value from our Hardware...TransformationFlexible hoursNight shift
- ...Stellantis is accelerating its transformation into a world‑class mobility... ..., your work will define how customers engage with their vehicles... ...the intersection of software, strategy, and customer experience.... ...needs of our customers and care for our future. #J-18808-Ljbffr...TransformationContract work
- Stellantis Mopar Service, Parts & Customer Care is seeking a highly skilled Customer Experience Program Manager to lead development and... ...complex data sets and translate findings into actionable business strategies within data platforms such as (Snowflake, SAS Enterprise...Work experience placementWork at office
- TheCustomer Care Process & Knowledge Specialist , champions new... ...and processes within the NA Customer Care organization that drive... ...journey expectations, and digital transformation initiatives. The Process &... .... This role aligns with the strategy, governance, and best...Transformation
- As part of Stellantis’ digital transformation, we are accelerating enterprise-wide modernization initiatives to reduce datacenter footprint... ...Influence architectural decisions and modernization strategies across the organization Modernization Initiatives Lead and support...Transformation
- ...Managers who drive parts sales to strategic customers across retail, big box, and wholesale... ...to ensure the team executes account strategies, grows revenue, and strengthens customer... ...the evolving needs of our customers and care for our future. #J-18808-Ljbffr Stellantis
- ...electrification and software strategies, and the creation of an... ...partnerships are driving its transformation to a sustainable mobility tech... ...create measurable value for customers. Your Mission The Mobilisights... ...needs of our customers and care for our future. EOE /...TransformationContract workImmediate start
- ...deployed Spend time on-site to understand challenges and drive measurable improvements in efficiency, quality, and cost Translate Strategy into Action Break down strategy into clear, executable initiatives and milestones Define use cases, KPIs, and success criteria...TransformationLocal area
- ...Executive Opportunity At UWM At UWM, we only succeed when our customers succeed. That's why we want people like you who are committed... ...basketball court ~ Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon...Full timeContract workWork at officeRelocation
- ...commitment to innovation, reliability, and customer support ensures we’re ready to meet the... ...execution while driving the transformation from reactive, transactional purchasing... ...environment while building processes, supplier strategies, and team capabilities that reduce...TransformationWorldwide
- ...Job Duties Serve as a primary point of contact for assigned customer accounts Coordinate customer projects and ensure action items are completed on schedule Manage customer meetings, follow‑up activities, and ongoing communication Monitor project progress and help keep...Work at office
$20 per hour
...Customer Service Representative (On-Site) Location: Auburn Hills,... ...channels with professionalism and care Gather information and... ...TEKsystems Were partners in transformation. We help clients activate ideas... ...customers. Our expertise in strategy, design, execution and operations...TransformationHourly payPermanent employmentFull timeContract workTemporary workMonday to FridayWeekday work- ...Digital Transformation Coordinator / AI Project Manager Are you looking to work for a company that provides an innovative work environment, where your voice will be heard? We have a position for a Digital Transformation Analyst – AI & Automation based in Auburn Hills...Transformation
- Stellantis in Auburn Hills, MI is seeking a Customer Experience Dealer Performance Metrics Manager to lead the CX strategy across Mopar, TSO, Customer Care, and Sales. You will coordinate across internal teams to align CX initiatives with business goals and deliver measurable...
- ...alignment on sales objectives, performance initiatives, and market strategies. The position combines relationship management, data-driven... ...as a global company, enabling us to better address the evolving needs of our customers and care for our future. #J-18808-Ljbffr Stellantis
- ...Coding Product Leader defines the vision, strategy, and roadmap for coding agent... ...software engineering, AI, and digital transformation priorities. Set platform direction and... ...better address the evolving needs of our customers and care for our future. #J-18808-Ljbffr...Transformation
- ...sales to align programs, manage complex projects, and deliver measurable value within IAM. This role requires strong program management, cross-functional collaboration, and the ability to translate strategy into actionable plans with milestones #J-18808-Ljbffr StellantisTransformation
- ...background check ◾Tech-savvy and comfortable using Zoom and digital tools ◾Motivated to learn, grow, and help others ◾Strong communicator with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...Full time
- ...plastics manufacturer in Auburn Hills, MI is seeking a Senior Account Manager for their GM Business Unit. This role involves managing customer accounts, driving new business growth, and ensuring timely responses to clients. Ideal candidates should have over 5 years in...
$106.78k - $146.1k
...first through every era of transformation, defining what digital... ...Overview As an Associate Director, Product Strategy, you will help our clients... ...business outcome for our customers. As part of your responsibilities... ...Include Paid Family Care for parents and caregivers...TransformationTemporary workFreelanceWork at officeLocal areaFlexible hoursShift work- ...seeking an AI Coding Product Leader to define the vision and strategy for coding agent capabilities within the software engineering... ...quality. With a strong background in platform leadership and AI transformation, the ideal candidate brings at least 8 years in software...Transformation
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director, Customer Care Transformation & Strategy. Be the first to apply!
Related searches
- manager customer experience Auburn Hills, MI
- manager customer success team Auburn Hills, MI
- director customer relationship management Auburn Hills, MI
- customer service supervisor Auburn Hills, MI
- csm Auburn Hills, MI
- customer service support manager Auburn Hills, MI
- sales customer service manager Auburn Hills, MI
- senior manager customer operations Auburn Hills, MI
- customer service account executive Auburn Hills, MI
- customer service executive Auburn Hills, MI


