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Director, Customer Care Strategy & Digital Transformation

Stellantisfinancialservices

Stellantisfinancialservices seeks a Director to shape Customer Care's transformation, defining vision and roadmaps for processes, technology, and customer journeys. The role leads major programs, evaluates GenAI and automation, and ensures alignment with compliance and measurable outcomes. This leader collaborates across Operations, ICT, Legal, Data Privacy, and external partners to build business cases, secure approvals, and guide initiatives from concept to adoption. #J-18808-Ljbffr Stellantisfinancialservices

Vacancy posted 2 days ago
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