Licensed Optician

Job Description

Job Description

Hiring for a Licensed Optician in Andover, MA

• The Licensed Dispensing Optician provides exceptional patient service throughout the optical experience. Working collaboratively with optometrists, leadership, and clinical staff, this role supports efficient office operations and a seamless patient experience. The RDO leads the optical department through partnership with the Director of Operations to ensure policy compliance, keeping benchmark measurements to establish sales goals, and supports departmental growth to achieve performance objectives.

Primary Duties and Responsibilities:

• Ensure excellent customer service experience and individualized attention to patients from the initial greeting through the final dispense. Maintain smooth patient flow throughout the frame purchase life cycle.
• Responsible for the day-to-day operations of the optical department, including eyewear sales, dispensing, ordering, inventory management, insurance authorizations, and patient communication.
• Assist patients with frame and lens selection based on prescription, facial measurements, lifestyle, and visual needs.
• Educate patients on lens options, coatings, warranties, eyewear care, policies, returns, and order status updates. 
• Accurately process eyewear orders, verify prescriptions and measurements, and ensure quality dispensing with minimal remakes.
• Maintain accurate billing, sales postings, daily balancing of payments, and proper processing of optical charges and deposits.
• Coordinate with laboratories and vendors regarding lens and frame orders.
• Notify patients when eyewear orders are completed and perform frame fittings, adjustments, troubleshooting, and repairs to ensure patient satisfaction.
• Open and close the optical department as scheduled and maintain a clean, organized, and professional dispensary environment.
• Maintain knowledge of current optical products, technology, trends, and insurance plans while participating in staff education and meetings.

Essential Skills:  

• Displays consistent organization, accuracy, and attention to detail.
• Energetic, positive and empathetic personality.
• Consistently displays professionalism, congeniality and integrity to patients and coworkers.  Communicates well with patients, co-workers and physicians in a manner that instills understanding, confidence and trust
• Excellent customer service skills, in person & over the phone, including working well with others and resolving conflict
• Demonstrates initiative and flexibility in individual role and in accomplishing practice goals.
• Maintains patient confidentiality
• Exhibits logical and critical thinking
• Proficient math skills; good with numbers
• Demonstrates working knowledge of eye anatomy, disease, symptoms and ocular meds.

Minimum Requirements:

• High school diploma or G.E.D
• Massachusetts Licensed Dispensing Optician

Benefits :

• Medical/Dental
• Life Insurance
• 401(k)
• PTO
• Holidays

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