Change Manager, AIML Data Operations

Change Manager, AIML Data Operations

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Imagine the contributions you can make at Apple. New insights have a way of becoming great products, services, and customer experiences very quickly. Passion and dedication are the keys to the accomplishments you can make here! We are seeking an experienced Change Manager to join the AIML Data Operations group. Our team directly contributes to the development of AIML algorithms across many of Apple's products, specifically in regards to Siri and Apple Intelligence. In this role, you will drive organizational change initiatives that transform how our operations deliver data at scale for engineering teams building robust AI features for millions of customers worldwide. You will design and lead change management strategies, develop stakeholder communications and training programs, and partner with cross-functional teams to ensure successful adoption of new processes, tools, and ways of working across a fast-moving, global organization.

As a Change Manager within AIML Data Operations, you will lead the people side of change across a portfolio of programs that shape how our team operates. You will assess change impacts, develop and execute change management plans, and create compelling communications and training materials that drive adoption at every level of the organization. You will collaborate with program managers, DRIs, and cross-functional partners to embed change management practices into program delivery — ensuring initiatives land effectively and sustainably across global teams. You will define change readiness strategies aligned with organizational goals, monitor adoption through data-driven insights, and proactively surface risks to leadership. Acting as a key liaison between operational leadership and impacted stakeholders, you will translate complex program changes into clear, actionable narratives that build alignment and confidence. Successful candidates are highly organized, analytically sharp, and skilled communicators who thrive in ambiguous, fast-paced environments and care deeply about how people experience change.

Responsibilities

• Conduct change impact analyses across new and evolving programs, processes, and tools within AIML Data Operations, identifying gaps between current and future states
• Develop and own end-to-end Change Management Plans — including stakeholder engagement strategies, communication plans, training plans, and adoption metrics — regularly reviewing and updating to align with program milestones
• Design and deliver training materials for instructor-led sessions and self-paced learning, enabling global teams to adopt new operational processes and systems effectively
• Create communications for leadership, operations teams, and cross-functional partners that clearly convey the "what, why, and how" of change, building readiness and reducing resistance
• Partner with program managers and DRIs to integrate change management activities into program delivery, ensuring people-side dependencies are tracked and mitigated
• Engage with senior leaders to build change readiness, establish success metrics, and drive accountability for adoption outcomes
• Use data dashboards and adoption metrics to develop targeted interventions and continuously improve change effectiveness
• Partner with Legal, Privacy, Finance, and other corporate functions to ensure change initiatives align with organizational policies and compliance requirements
• Manage change work stream status reporting, risk and dependency tracking, and forward planning across active programs
• Champion process harmonization and operational consistency across global and cross-functional teams

Minimum Qualifications

• Bachelor's degree in Business, Organizational Psychology, Communications, Engineering, or a related field
• 5 years of experience in change management, program management, organizational development, or a related discipline, including experience on cross-functional initiatives
• Demonstrated expertise in change management principles, methodologies, and tools (e.g., PROSCI/ADKAR, Kotter, or equivalent frameworks)
• Proven track record leading change on enterprise-scale transformation programs, including process redesign, technology adoption, or operational change
• Experience developing and delivering communications and training materials for diverse audiences across organizational levels
• Strong analytical skills with the ability to assess change impact, interpret adoption data, and develop actionable strategies

Preferred Qualifications

• Change management certification (e.g., PROSCI, CCMP) strongly preferred
• Experience working within AI/ML, data, or technology operations environments
• Familiarity with Agile delivery methodologies and integrating change management into iterative program cycles
• Demonstrated ability to work across geographically dispersed, matrixed teams in a high-velocity environment
• Experience partnering with cross-functional and corporate teams to drive consensus and establish operating guidelines
• Superb written and verbal communication skills; able to craft crisp, influential narratives for senior leadership while also translating complexity for operational audiences
• Self-directed and proactive — you thrive in ambiguous environments and bring structure and clarity where it is needed most
• Strong relationship-building skills; quickly establishes trust, credibility, and influence across diverse stakeholders
• Strategic thinker who continuously looks for ways to reduce friction, increase adoption, and improve the change experience for teams and individuals
• Demonstrated personal ownership, accountability, and follow-through on commitments

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple's workplace Learn about reasonable accommodations for job applicants Apple accepts applications to this posting on an ongoing basis. Submit Resume Back to search results See all roles in Austin