Senior Manager, Global Pre Sales Engineering Operations

Global Pre-Sales Engineering Operations ManagerAbout MimecastThe work people build is worth protecting, and it's harder to protect than it used to be. AI agents now move at machine speed with human-level access, and a small slip-up can become a very public one. We disrupt cybercriminal activity before that happens. We think fast, go big, and always demand more of ourselves. We work hard, deliver, and repeat. We grow with real determination and put success well within reach. We push each other to be better and expect to be pushed back, in a community built on respect, where everyone is counted. Work Protected.OverviewSales Engineering is looking for a Global Pre-Sales Engineering Operations Manager to build the operating backbone behind our worldwide Sales Engineering organization—the metrics, tooling, and processes that enable Sales Engineers to tell our full platform story with speed and consistency everywhere we do business. Reporting to the Global Pre-Sales Leader, you will support a 70+ person Sales Engineering organization spanning the Americas, EMEA, APAC, and MEA. Rather than managing Sales Engineers directly, you will own the KPIs, reporting cadences, demo and POV/POC infrastructure, and enablement systems that regional leaders and their teams depend on every day. You will standardize how pre-sales operates across regions, turn distributed data into decision-ready reporting, and act as the connective tissue between Field Sales Engineering, Product & Engineering, and Sales Operations. Success in this role requires comfort with ambiguity, strong data instincts, and the ability to drive process adoption across a global team without direct authority.What You'll DoDefine and maintain a standardized global operating model for pre-sales engineering, including POV/POC intake, qualification, execution, and close-out across regionsPartner with regional Sales Engineering leaders to identify and resolve coverage gaps, resourcing conflicts, process bottlenecks, and performance risksOwn and continuously improve demo readiness, scheduling, access governance, and enablement infrastructure across Email Security, Engage, Incydr, and GRC in partnership with Product & EngineeringDesign, implement, and monitor global Sales Engineering KPIs, including POV Tech Win Rate, Time-to-POV-Kickoff SLA, SE Certification Coverage, and POV Cycle Time, with structured countermeasures when performance slipsLead monthly operational reviews with regional leaders, translating trends and risks into agreed corrective actions and decision-ready reporting for Sales Engineering and executive leadershipPartner with Snowflake and Sales Operations to model Sales Engineering involvement across the deal cycle, improve tracking of POV starts, demo volume, and BDR-to-SE handoffs, and close data gapsIdentify and roll out tooling and process improvements that increase Sales Engineer productivity, reduce administrative burden, and strengthen adoption across the global field organizationServe as the operational liaison between Field Sales Engineering and Product & Engineering, translating roadmap and launch-tiering changes into enablement needs and helping address risk from live claims or unverified positioningSupport certification tracking, Workday goal and approval workflows, headcount planning, capacity forecasting, org-chart maintenance, onboarding, and enablement programsMaintain clear, versioned, and audit-ready documentation for Sales Engineering processes, POV governance, and certification standards in Confluence and JiraWhat You'll BringAdvanced experience leading pre-sales or Sales Engineering operations, revenue operations, or a related operational function within a technical, cybersecurity, SaaS, or enterprise technology environmentDemonstrated ability to build and run KPI programs, operational dashboards, and performance reporting for a distributed, multi-region organizationStrong analytical capability and hands-on proficiency with data and reporting platforms such as Snowflake, Salesforce, or equivalent tools, turning raw data into decision-ready insightsExperience influencing cross-functional stakeholders across Sales, Sales Engineering, Product & Engineering, and Sales Operations without direct authorityPractical knowledge of pre-sales methodologies, including POV/POC frameworks and demo environment operations in a cybersecurity or SaaS contextA track record of process standardization, continuous improvement, and adoption in a dynamic, high-growth environmentExcellent written and verbal communication skills, including experience creating executive-level reporting and briefingsWorking knowledge of Workday, Confluence, and Jira—or comparable systems—for goal tracking, documentation, and workflow governanceCultural awareness and experience working effectively across multiple regions, languages, and time zonesFamiliarity with AI tools, such as Claude, to support day-to-day workA bachelor's degree in Business, Engineering, or a related field; an MBA or process-improvement certification, such as Lean Six Sigma, is a plusThe base salary range for this position is 132,000 - 198,000 USD plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly. Belonging at MimecastCybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing View email address on us.fitly.work to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.SummaryLocation: United States of America - Florida - Remote; United States of America - Massachusetts - LexingtonType: Full time