Assistant Front Office Manager

Summary Hotel Saint Augustine seeks an enthusiastic Assistant Front Office Manager to join the team! You will be part of a team that is passionate about celebrating creativity and delivering exceptional guest experiences. Hotel Saint Augustine takes inspiration from the spirit of Houston itself, a duality of old world and new, a rich diversity and a forward-thinking sensibility. Hotel Saint Augustine is proud to be part of the Bunkhouse/Hyatt family, and our colleagues enjoy the following benefits. The Opportunity: Hotel Saint Augustine seeks an enthusiastic Assistant Front Office Manager to join the team! You will be part of a team that is passionate about celebrating creativity and delivering exceptional guest experiences. We’re Proud to Offer Exceptional Benefits, which Include: Medical, Dental, Vision, 401K with company match Free room nights, Discounted and Friends & Family Room Rates Free parking Generous Paid Time Off Work-life benefits including wellbeing initiatives such as a complimentary Headspace Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more! The Role: The Assistant Front Office Manager supports the Front Office leadership team in ensuring smooth daily operations while upholding the Hyatt standard of excellence, and ensuring every guest interaction reflects the warmth and sophistication of a luxury hospitality experience. Qualifications What You’ll Do Oversee the daily operations of the Front Office department, including Front Desk, Guest Services, lobby operations, and guest arrival experiences Lead by example in delivering warm, personalized, and luxury-focused guest service Support and supervise Front Office colleagues to ensure consistent service standards and operational excellence Assist with scheduling, payroll support, departmental organization, and labor management Manage guest concerns and service recovery situations professionally and efficiently Recruitment, onboarding, coaching, training, and performance development of Front Office team members Collaborate closely with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless hotel operations Assist with room inventory management, VIP arrivals, group coordination, and operational planning Monitor daily arrivals, departures, occupancy, and guest preferences to ensure preparedness across the operation Ensure adherence to hotel policies, procedures, cash handling, and safety standards Act as Manager on Duty as assigned and provide operational leadership in the absence of senior management Maintain a visible and engaged presence within the lobby and guest areas to support both guests and colleagues What You’ll Bring A passion for luxury hospitality and creating memorable guest experiences Previous 1-2 years of leadership experience within Front Office, preferably within a luxury or lifestyle hotel environment Strong operational knowledge of Front Desk, Guest Services, and hotel systems Professional, polished, and confident communication skills Strong leadership abilities with a collaborative and team-focused approach Proven ability to manage guest concerns with professionalism, empathy, and discretion Excellent organizational, multitasking, and problem-solving skills Ability to remain calm and service-focused in a fast-paced environment Experience with hotel property management systems applications Flexible availability including evenings, overnights, weekends, and holidays as required Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr