Medical Receptionist II

Employment Type Full time Shift Description 4000 Medical Center Dr. Suite 104 Family Physicians East Fayetteville The Medical Receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care. Responsibilities include but are not limited to: Promote a healthy work environment Schedule appointments on provider schedules Review schedules based on provider preference lists and update appropriately Collaborate and communicate regularly with management regarding goals, needs/concerns Pre-registration Reviewing revenue reports to ensure charges are billed appropriately Collect co pay/balances due for each patient Checking in patients for appointments Checking out patients for appointments Phone support – Incoming and outgoing phone calls Scanning and faxing documentation General Performance Criteria: Performs critical job functions that lead to a stream-lined and efficient patient experience Attention to detail to ensure schedules are accurate based on provider preference sheets and office standards Meets performance measures in place for each job function and complete job functions by established review date Works collaboratively with staff and management Communication: Maintains confidentiality related to patients, family and employees and information specific to service area. Greets visitors and ensures that each person waits in comfort with definite expectations of when and how they will be served. Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages. Uses appropriate diction and grammar in conversations. Customer Service: Employs professional manners and tact in all dealings. Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness. Customer service orientated. Adheres to hospital confidentiality statement. Position Summary The Medical Receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care. Responsibilities include but are not limited to: Promote a healthy work environment Schedule appointments on provider schedules Review schedules based on provider preference lists and update appropriately Collaborate and communicate regularly with management regarding goals, needs/concerns Pre-registration Reviewing revenue reports to ensure charges are billed appropriately Collect co pay/balances due for each patient Checking in patients for appointments Checking out patients for appointments #J-18808-Ljbffr IHA