Onsite Install Technician

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant. Slice Merchant Services is seeking a friendly, energetic, and reliable Technical Support Specialist who will be assisting our clients with a smooth and efficient on-site/in-person equipment setup process as well as troubleshooting. This individual MUST be enthusiastic about supporting our clients by offering customer satisfaction & reliable technical support. Responsibilities COMPLETE ON-SITE SETUPS OF OUR EQUIPMENT AT THE CLIENT'S LOCATION PROVIDE TRAINING AND GUIDANCE TO CLIENTS ON HOW TO USE THE EQUIPMENT DIAGNOSE AND RESOLVE TECHNICAL ISSUES RELATED TO OUR EQUIPMENT

PERFORMING MAINTENANCE AND REPAIRS ON EQUIPMENT

MAINTAIN ACCURATE RECORDS OF ALL WORK PERFORMED

COLLABORATE WITH OTHER TEAM MEMBERS, ACCOUNT MANAGER AND SUPERVISOR TO ENSURE EFFICIENT AND TIMELY RESOLUTION OF ISSUES COMMUNICATE EFFECITIVELY WITH CLIENTS AND COLLEAGEUES, BOTH VERBALLY AND IN WRITING FOLLOW UP WITH CLIENTS TO ENSURE ALL EQUIPMENT IS WORKING PROPERLY Requirements WORKS WELL IN A TEAM ENVIRONMENT ENTHUSIASTIC, SELF-DRIVEN, AND LIKES TO PROBLEM-SOLVE

GREAT COMPUTER SKILLS

EXCELLENT ATTENTION TO DETAIL

ABILITY TO LEARN FAST

STRONG VERBAL COMMUNICATION SKILLS

Preferred Experience SALESFORCE #J-18808-Ljbffr Slice Merchant Services