Client Care Professional (CCP) for Veterinary ER Practice

Job Description

Job Description

Animal ER Care, an AAHA-accredited and VECCS II certified emergency practice with multiple locations in the Pikes Peak region, is seeking front desk personnel with exceptional client service skills and experience in emergency and critical care.

Our flagship practice is located within the Veterinary Specialty Center complex which houses multiple specialty practices including Southern Colorado Veterinary Internal Medicine, Mountain View Veterinary Surgery, Animal Dental Care and Oral Surgery, Animal Allergy and Dermatology, and Colorado Canine Orthopedics. We work collaboratively with our neighboring practices to provide well-rounded care to our patients.

Our Client Care Professional is primarily responsible for our client experience, including greeting and checking-in clients, accurate data entry of client/patient information, answering phones, explaining payment options, processing payments, ensuring patient rooms/reception areas are clean and inviting. Our Client Care Professionals are a pivotal part of our client's experience and an invaluable member of our team.  Ideal candidate will have prior front desk experience in a veterinary setting, perferably in ER.

While experience in the veterinary field is not required, it would be incredibly beneficial.

Requirements:

• Minimum of 18 years of age
• Must be able to work 10 - 12 hour shifts
• Has compassion for working with clients, especially in times of stress and/or duress
• Can remain composed during times of high stress and medical crisis
• Has good communication and approach-ability
• Handles all aspects of their job in a professional fashion
• Excels in a team oriented environment and works well with all levels of hospital team members
• Is able to defuse tense situations

Physical Effort: Work requires lifting and carrying animals up to 50 lbs unassisted. Any animals above 50 lbs will require other staff members’ assistance. You must be able to stand for extended periods of time. Some patients may require restraint on the floor, so you must be able to be in a bent position for a long period of time. You must also be able to move swiftly during an emergency.   

Benefits:

We offer a very competitive salary, complemented by health, dental, and vision coverage options, a 401(k) retirement plan with matching contributions, uniform allowance, employee pet discounts, and a balanced schedule to enjoy all that Colorado has to offer.