Client Service Representative, Part Time

Client Service Representative

Uintah Pet Emergency is a trusted resource for after-hours veterinary care in Colorado Springs, CO. We are committed to providing compassionate, high-quality emergency medicine while supporting pets, clients, and referring veterinarians throughout the region.

Compensation: $18 - $20/hr. based on experience

Schedule: Part Time Mondays & Thursdays 12:00pm 12:00am

Job Description: As a Client Service Representative, you will play a crucial role in supporting our emergency and critical care departments while welcoming and assisting our guests. This person will drive customer satisfaction by fielding inquiries, patient triage and maintaining current hospital policy and protocol knowledge.

Responsibilities:

• Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
• Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.

Qualifications:

• Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
• Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

About Uintah Pet Emergency: Uintah Pet Emergency is a dedicated emergency veterinary hospital serving Colorado Springs and surrounding communities. Our experienced veterinarians and technicians are passionate about emergency medicine and committed to providing expert care outside of regular veterinary office hours. Nearby Communities Uintah Pet Emergency attracts Veterinary Technicians from throughout the Colorado Springs region, including Colorado Springs, Manitou Springs, Fountain, Security-Widefield, Monument, Black Forest, Falcon, Peyton, Woodland Park, Castle Rock, Pueblo.

About Ethos Veterinary Health: Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Equal Opportunity Employer: Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.