Customer Experience Specialist

Job Description

Job Description

Natoli Engineering has an exciting opportunity for a Customer Service Representative to provide assistance to our International Customers. This is a fast-paced position that offers the opportunity to learn and grow in a state-of-the-art Manufacturing environment.

Job description

The Customer Service Representative will typically do the following: listen and respond to customers’ needs and concerns via phone and email, provide information about products and services, take orders, review or make changes to customer accounts, handle questions or complaints, record details for customer contacts, research answers or solutions as needed, refer customers to supervisors, managers or other team members as necessary.
Job Specification: Essential Duties and Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop a professional relationship with international customer accounts
• Communicate with customers, sales representatives, distributors and production manager with any order updates
• Process quotations, purchases orders and other related information for order entry, and process customer’s claims
• Prepare and enter technical drawings, recommend potential products and services to customers
• Analyze customers’ needs and collaborate with management to develop customer accounts
• This list is not intended to be all-inclusive. Employees may perform other related duties as assigned.

Qualifications and requirements

• Must be at least 18 years of age
• Experience in an engineering or manufacturing environment is a plus
• Technical aptitude is a plus
• Strong computer skills and advanced working knowledge of MS Office
• Must be able to effectively and professionally communicate with customers, sales representatives, other team members, and distributors while maintaining a positive attitude
• Must be detail oriented and well organized

Experience

• 2+ years’ experience with the above criteria

physical requirements

• Must have the ability to sit at a desk using a computer for 8 or more hours per day; stand, kneel, walk and bend as required throughout the workday to accomplish various tasks
• Must be able to lift, pull, push or carry various types of light weight files or tools (approximately 1-10 pounds) and process accordingly.

Career path Opportunities

• Lead, Supervisor and Manager level roles within the organization

Natoli Engineering is an Equal Opportunity Employer. Natoli Engineering does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.