Order Management & Customer Support Specialist

Order Management & Customer Support Specialist

Join as an Order Management & Customer Support Specialist: own orders end-to-end, coordinate teams, and deliver timely, accurate service with proactive communication.

Assist with Customer Service operations by managing customer orders, coordinating internal activities, and ensuring timely, accurate, and professional service to customers.

Key Responsibilities

• Process, review, and manage customer orders from receipt through delivery, ensuring accuracy in pricing, product availability, shipping requirements, and customer specifications.
• Monitor open orders, backorders, and delivery schedules while proactively communicating order status, lead times, delays, and shipment updates to customers.
• Serve as the primary point of contact for customer inquiries, resolving order-related issues, complaints, returns, and credit requests in a timely and professional manner.
• Collaborate with internal departments to coordinate product availability, production schedules, shipping activities, invoicing, and quality-related concerns to ensure seamless order fulfillment.
• Maintain accurate customer records and documentation within ERP and CRM systems while ensuring compliance with company policies and established procedures.
• Generate and analyze reports related to open orders, backlog, delivery performance, and customer service metrics to support operational decision-making.
• Identify opportunities to improve processes, enhance the customer experience, and support continuous improvement initiatives across Customer Service and Supply Chain.
• Maintain a high level of accuracy, professionalism, and responsiveness while managing multiple priorities in a fast-paced environment.

Preferred Skills & Qualifications

• Excellent written and verbal communication skills.
• High attention to detail and organizational skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Experience with ERP systems (SAP, Oracle, Microsoft Dynamics, etc.).

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This individual must be able to:
• Logically look at an issue and analyze, interpret, and take relevant and accurate action toward a solution

Education/Experience

• Certificate or Associate's Degree (AS/AA) from a college or university; and up to 5 years' related experience and/or training; or equivalent combination of education and experience

We Offer

• Big enough company to be industry-leading but small enough to have flexibility and the feeling of being part of a community
• An international and diverse working environment with colleagues passionate about making a difference in the IVD industry
• A welcoming culture where you can utilize your skills but also grow and develop them alongside our rapidly growing organization

Workplace & Culture

Our heritage provides us with a strong foundation. We are proud of our quality, are explorers at heart, and are all committed team playersit's in our DNA. Our passion, diversity, and values form the foundation of our shared culture. We are passionate about innovation and delivering quality to our customers and people.

As part of our We Care value, we strive for a diverse culture of inclusion and belonging. We come from all around the world and have employees in many different countries. This means our team speaks many of different languages. Our employees also have diverse professional backgrounds and education. Some have been with us for only a few months while, others have been here for over 40 years. We also strive for a diverse culture where everyone can be their true selves at work - making a difference in the success of the company and the world around us.

About Medix Biochemica

A truly global company with a proudly Finnish background, we've dedicated decades to serving the IVD industry.

Founded in 1985 Co-workers 270 Medix Biochemica USA (MO) St. Louis, MO, USA