Outpatient Technician

• Perform patient intake duties, verifying patient’s information, scheduling patients in EPIC/ checking patients in, verifying patient insurance
• Obtain and document vital signs (e.g., blood pressure, heart rate, temperature, oxygen saturation)
• Conduct initial triage at clinic entry to assess urgency of care needs and prioritize appropriately
• Provide trauma-informed, patient-centered care that emphasizes safety, trust, and respect; provide direct clinical support to clinic staff during patient care activities
• Assist with sedation monitoring, ensuring safety and reporting changes promptly
• Respond to medical emergencies within the clinic and shelter setting in coordination with clinical staff
• Maintain accurate and timely documentation in accordance with clinic protocols
• Support clinic workflow, organization, and patient flow to ensure efficient operations
• Engage with clients and respond to urgent needs outside of the clinic space when nursing staff are unavailable
• Help maintain continuity of services to minimize disruptions in care and confusion for clients and partner organizations

• Current Emergency Medical Responder certification. (Higher level certification/licensure is acceptable as a condition of hire)
• Basic Life Support (BLS) certification required
• 1 or more years of emergency response or Emergency Medical Services required
• Strong interpersonal and communication skills required; ability to work effectively in high-stress and unpredictable environments required
• Bilingual (Spanish, Haitian creole) preferred
• Training in de-escalation techniques and crisis management
• Experience working with underserved or homeless populations; experience with psych
• Knowledge and application of trauma-informed care principles; familiarity with substance use disorders and behavioral health conditions
• Cultural awareness, crisis intervention and de-escalation skills
• Strong situational awareness and sound judgment
• Team collaboration, flexibility, multitasking, and organization skills

• The compensation is $31.11 per hour.
• BHCHP full time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more. Benefits are prorated for part-time employees.

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.