Help Desk Technician

Contract: W2 only, 12 month contract with potential for extension or conversion to full time with either the client or CEI Pay: $23-27/hour + optional medical, dental, vision, 401(k) match Overview This onsite Help Desk Technician role focuses on configuring, deploying, and maintaining end-user workstations in a fast-paced enterprise environment. The position supports ticket resolution, workstation deployments, data protection practices, and secure configuration standards to keep end users productive. Key Responsibilities Monitor and update the dispatch/ticketing queue; work assigned support tickets to resolution Troubleshoot workstation hardware/software issues and provide technical guidance to end users Configure, install, monitor, and maintain workstation software and hardware Perform workstation builds, deployments, software installs, and user workstation data backup activities Test, troubleshoot, maintain, modify, validate, and document application packages Document configurations and standards to support consistent troubleshooting and faster resolution Assist with administrative support tasks such as reporting, replacement part ordering, and inventory/status tracking Required Skills 2+ years of technical operations support or workstation/desktop support experience Strong customer service and communication skills; ability to provide on-the-spot user training Proficiency supporting Windows workstations and common productivity tools Experience with Microsoft Teams, Excel, and Microsoft Office Understanding of operating system imaging concepts Ability to follow approved tooling, licensing, and security configuration standards A+ Certification Ability to routinely transport items up to 30 lbs and occasionally up to 70 lbs Education Associate degree in Computer Science, Information Technology, or a related field OR 2 years of related work experience Preferred Skills Experience supporting and maintaining workstation infrastructure in a multi-platform environment Ability to recommend workstation hardware/software options aligned to business requirements Comfort operating in a fast-paced environment that may require responsiveness outside standard hours About CEI: As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements. #J-18808-Ljbffr CEI