Help Desk Technician

Help Desk Technician

Help Desk Technician will respond to texts, emails, and calls on technical issues. In addition, the technician will document and analyze technical issues and customer interactions, manage and update help desk tickets, and provide solutions and advice on technical issues. Additional job responsibilities will include creating manuals for technical training, using feedback from customers to improve problem-solving techniques and customer service, and providing hands-on support for issues at the agency. The help desk technician will also perform other duties as assigned.

Education: An associate’s degree or higher is preferred but commensurate experience may be accepted. Candidates with a college degree in computer science, network administration, or computer programming are preferred.

Additional certifications in information technology infrastructure, network administration, and computer repair are beneficial.

Experience: One (1) years' experience as a technician in the computer field within the last (2) years, including helpdesk support or system or network administration. Familiarity with standard concepts, practices, and procedures within a particular field. Working knowledge and experience with Microsoft operating systems, systems security management practices, or infrastructure is preferred.