Customer Service Specialist

Do you have a passion for snowboarding, skiing, and splitboarding? Are you interested in an opportunity to work with one of the worlds largest backcountry brands? Weston is looking to expand our team for the 26/27 season with a couple of part-time customer service slayers. Job Overview We are looking for motivated individuals to support us seasonally from September - March, with potential for recurring seasonal employment. The ideal candidate will be patient, love solving problems for customers, have worked in a ski/snowboard retail or customer service position, have technical knowledge of backcountry gear (and loves talking about it), and be able to learn quickly and work independently. You will join us on our front line of customer interaction via timely responses to phone calls, emails, and live chat inquiries. Additionally, you may also work with our events team, as well as warranty department. The Basics Hours Monday-Friday between 10:00 AM - 6:00 PM MST. Can be performed anytime during these hours with a 1-hour per day minimum. Our mantra is: get your work done when it needs to be done and done well. Location Remote. Duration September - March. Commitment 10-20 hours per week, depending on staffing needs. Hours will fluctuate during the season. Wage $20 per hour. Experience / Education None required. Ski/snowboard industry experience strongly preferred. High school diploma or GED preferred. The Perks A Board of Your Own You'll get a Weston board to keep. Ride it, beat it up, and tell us what you learn - that feedback loop is part of the job. Industry Pro Deals Working here opens the door to pro pricing across a long list of other brands in the outdoor industry. Your whole kit gets cheaper. Powder Days Powder days are a real thing here. When it dumps, we ride and make the work up. Same mantra as always - get it done, and done well. Key Responsibilities Relationship Building Cultivate genuine connections with our community by providing high-touch, personalized support that makes every customer feel like part of the Weston family. Proactive Advocacy Anticipate customer needs and resolve issues before they Backcountry Concierge Serve as a trusted advisor, using your deep technical knowledge to guide customers toward the perfect gear for their specific backcountry goals. Customer Voice Act as the primary advocate for our users, translating their feedback into actionable insights for our product and leadership teams to constantly improve the experience. Empathetic Resolution Approach warranty and technical inquiries with empathy, focusing on getting customers back into the mountains as quickly and smoothly as possible. Memorable Communication Deliver clear, warm, and professional communication that leaves a lasting positive impression across all channels. What We're Looking For Empathy & Emotional Intelligence A natural ability to step into our customers' boots, understanding their frustrations and celebrating their adventures. Active Listening A commitment to truly hearing what customers need, allowing you to provide solutions that are both technical and personal. Backcountry Passionate An intimate understanding of technical gear combined with the excitement to share that knowledge with beginners and pros alike. Knowledge or experience with Weston boards/skis is a plus 1-2 years ski/snowboard industry or shop experience is a plus Community Driven Alignment with Weston's core values of Community, Safety, and Sustainability, and a desire to foster those values in every interaction. Solution Seekers 1-2 years of service-oriented experience with a proven track record of resolving complex situations with a positive attitude. Safety Mindset Minimum AIARE Level 1 preferred to help guide our community toward safe and responsible backcountry travel. Weston Backcountry · 1492 Ammons St., Lakewood, CO 80214 · View email address on click.appcast.io

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