Tasting Room Manager

Job Description:

Troon’s mission is to be a leader in Demeter Biodynamic and Regenerative Organic Gold
Certified® viticulture and winemaking and a leader in biodiverse agriculture that reflects our
overall mission. That means every facet of our farm must aspire to excellence in production,
sales, and customer service. The tasting room manager will be responsible for day to day operations of the tasting room, including hospitality and sales. Duties will include, but not be limited to scheduling, training, and supervision of the tasting room team.

Working at Troon Vineyard is a career-building opportunity that will offer you the ability to establish yourself as a wine hospitality professional. Team members are actively engaged in all vineyard and winery activities and we sponsor and require our full-time staff members to become certified wine educators by the W.S.E.T.

As you would expect from a Biodynamic® winery, our working environment is holistic and supportive. Our goal is to establish all of our team members as professionals. We believe that the time everyone spends at Troon should not only build our business but build lifelong professional career opportunities for each team member. On top of that, working at Troon is fun and you get to work in the stunning Applegate Valley!

Tasting Room Manager

Full-Time: We are seeking a tasting room manager that is a true hospitality professional.People looking for a career, not a job. These are not entry-level positions, so do not apply if you do not have at least two years of experience in retail customer hospitality and management. Candidates with extensive experience in winery tasting rooms or in restaurant fine dining and hotels with full-bar and food service will receive priority consideration. As we will be making a substantial investment in training, only the most qualified candidates will be considered. Besides the competitive pay rate there are substantial commission and bonus opportunities. Health benefits are also available after the required waiting period.

Essential Responsibilities:

Manage daily operations of the wine tasting room, including opening and closing procedures, scheduling, inventory management, and staff supervision.

Train, motivate, and mentor tasting room staff, ensuring they provide exceptional customer service, sales techniques and wine club training and possess in-depth knowledge of our wines and winemaking processes.

Create a welcoming and engaging atmosphere for guests, ensuring their needs are met and they have a memorable experience at the winery.

Conduct wine tastings, educate customers about different wines, and promote sales by effectively communicating the unique characteristics and qualities of our products.

Work with the Director of Consumer Sales to implement effective sales strategies, promotions, and events to increase tasting room traffic, wine club memberships, and overall sales.

Maintain accurate records of daily sales, customer information, and inventory levels, utilizing a point-of-sale (POS) system and other tracking tools.

Help facilitate wine club sign-ups, shipments, and customer inquiries, ensuring high customer satisfaction and retention rates.

Ensure compliance with all applicable laws and regulations related to wine sales, responsible alcohol service, and health and safety standards.

Maintain a clean and organized tasting room, including the display and arrangement of merchandise, wine bottles, and tasting areas.

Participate in wine events and community activities to promote the winery and expand its customer base.

Event execution

Inventory of tasting room supplies and suggested orders of supplies for tasting rooms to ensure flawless tasting room operation

Assist in setting and achieving annual goals for tasting rooms sales and club sign ups by month.

Perform other duties and responsibilities as assigned.

Maintain tasting room and wine club wine inventory

Experience and Expectations:

Minimum of 3 years of hospitality and sales experience.

Weekend availability – Saturdays and Sundays are a must.

Ability to foster a warm and welcoming environment for our guests and team members

Polished presentation and phone skills

A passion for wine, hospitality, and strong customer service skills

Be over 21 years of age

OLCC permit or the ability to acquire one prior to start date

Food Handler’s permit or the ability to acquire one prior to start date

Computer literate in Google Docs, Google Sheets, Pages and ability to navigate a Point of Sale system and reservation system

Ability to lift 45lbs and stand for long periods of time

Reliable transportation

This position will work with and report directly to the Director of Consumer Sales.

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