Client Service Representative

Client Service Representative

MissionVet Specialty & Emergency (MVS) San Antonio, TX

Are you looking to be part of an exceptional team that delivers advanced, life-saving care to pets while providing an outstanding client experience? MissionVet Specialty & Emergency (MVS) is seeking a compassionate, organized, and service-oriented Veterinary Client Service Representative to join our growing team. At MVS, our Client Service Representatives are the first and last impression for our clients and referring veterinarians. This role is essential in creating a welcoming environment, providing clear communication, and supporting pets and their families during some of their most challenging moments.

Compensation

• $15 - $18/hr, depending on experience

Schedule

• Full Time
• Exact Days/Hours: TBD

Full-Time Benefits Include

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• Employee Pet Discount
• Paid Time Off (PTO) and Holidays
• Professional Development and Tuition Assistance
• Uniform Stipend
• Retirement Plan

Job Description

The purpose of this position is to provide exceptional client service while supporting our emergency, critical care, and specialty departments. Our Client Service Representatives are responsible for answering phones, scheduling appointments, greeting clients, maintaining patient records, processing payments, and communicating important information between clients, referring veterinarians, and our medical teams. Our CSRs enjoy working with people and diverse clients and are caring, friendly, and efficient. They create a warm and welcoming impression while remaining professional and courteous in a fast-paced environment. They understand our services and recommendations and communicate them clearly and confidently to clients. Most importantly, they remain compassionate and empathetic, especially during emotional or emergency situations. Ultimately, it is the CSR who creates a positive first and last impression on our clients. The importance of this role cannot be overstated.

Responsibilities

• Create a warm and welcoming experience for clients, patients, and referring veterinarians.
• Answer and direct phone calls while providing compassionate and accurate information.
• Schedule appointments across multiple specialty services and emergency departments.
• Educate clients and referring veterinarians about hospital services and procedures.
• Maintain accurate patient records and update client information promptly.
• Process payments and assist with financial transactions accurately and efficiently.
• Communicate clearly and professionally with clients, referring veterinarians, and hospital staff.
• Remain calm and collected during emergency situations and periods of high activity.
• Demonstrate empathy and compassion when interacting with clients experiencing stressful situations.
• Handle multiple tasks and interruptions while maintaining excellent customer service.

Qualifications

• At least two years of recent experience in a veterinary or medical environment, with increasing responsibilities preferred.
• Outstanding communication and customer service skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Knowledge of general office practices, receptionist duties, and telephone techniques.
• Experience using multi-line phone systems and handling cash and other forms of payment.
• Experience maintaining patient records and entering information accurately.
• Ability to complete assigned tasks independently and efficiently.
• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
• Fluent English skills (speaking and reading) are required; fluency in multiple languages is a plus.
• Preferred: Knowledge of veterinary medical terminology and procedures and general computer skills.
• Ability to submit to drug screening, as we are a drug-free workplace.

About MissionVet Specialty & Emergency MVS is a premier emergency and specialty veterinary hospital serving San Antonio and South Texas. Since opening in 2012, MVS has become a trusted referral partner for veterinarians throughout the region, providing advanced emergency and specialty care for dogs and cats. Our team is comprised of industry leaders, board-certified specialists, experienced veterinary professionals, and compassionate support staff who are dedicated to advancing veterinary medicine while delivering exceptional patient and client care. We foster a collaborative environment where team members are encouraged to learn, grow, and thrive throughout their careers.

Nearby Communities MVS attracts Veterinary Professionals from throughout the San Antonio metropolitan area and surrounding communities, including:

• San Antonio, TX
• New Braunfels, TX
• Schertz, TX
• Cibolo, TX
• Universal City, TX
• Converse, TX
• Boerne, TX
• Helotes, TX
• Seguin, TX
• Floresville, TX
• Castroville, TX
• Pleasanton, TX

Know Someone Amazing? If this role isn't the right fit but you know a great Veterinary Professional, send them our way! Email View email address on click.appcast.io to learn more about current opportunities. Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.