Lead Program Manager, Client Project Delivery - Professional Services (RapidScale)

CompanyCox Communications, Inc.Job Family GroupEngineering / Product DevelopmentJob ProfileLead Engineering Project / Program ManagerManagement LevelManager - Non People LeaderFlexible Work Option Can work remotely but need to live in the specified city, state, or regionTravel %Yes, 25% of the timeWork ShiftDayCompensationCompensation includes a base salary in the range of $111,500.00 - $185,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Job DescriptionAt RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies. The Professional Services team is looking for a consultative Project & Program Manager to drive our customers' large-scale technology and business transformation initiatives. You will be at the forefront of guiding large-scale, complex initiatives and helping customers drive business transformation projects and programs. You will be responsible for gathering business, technical, operational, and commercial objectives from the customer and working backwards to build and maintain a successful engagement. Your ultimate goal will be to drive customer satisfaction, delivery excellence, and business value through high-level and tactical communication, strong cross-functional leadership, disciplined execution, thoughtful resource planning, and effective management of delivery metrics, financial performance, and outcomes. Duties and ResponsibilitiesLead large-scale, complex cloud, infrastructure, cybersecurity, and business transformation programs for RapidScale's strategic and enterprise customers. Serve as the primary engagement leader, partnering with executive stakeholders to define business outcomes, align priorities, and ensure successful delivery of transformational initiatives. Independently plan, execute, and govern multiple concurrent projects and programs, ensuring alignment to customer objectives, contractual commitments, scope, financial targets, and delivery milestones. Build and maintain trusted advisor relationships with customer executives, sponsors, and key stakeholders by providing strategic guidance, proactive communication, and consultative leadership throughout the engagement lifecycle. Lead cross-functional teams across Professional Services, Engineering, Product, Support, Sales, Customer Success, and partner organizations to deliver integrated cloud and managed services solutions. Facilitate executive steering committees, governance reviews, and program status meetings, translating complex technical, operational, and financial information into clear business recommendations and actionable decisions. Own engagement governance, including management of risks, issues, assumptions, dependencies, changes, escalations, scope management and stakeholder communications. Drive delivery excellence through disciplined program controls, resource planning, forecasting, budget management, milestone tracking, and performance measurement. Own the financial performance of assigned engagements, including revenue realization, profitability, forecast accuracy, scope management, and overall program health. Apply business and financial acumen to delivery decisions by evaluating tradeoffs, identifying risks and opportunities, and helping customers align investments to desired business outcomes and return on investment. Monitor customer satisfaction and engagement health, proactively identifying concerns, leading corrective actions, and driving successful business outcomes that strengthen long-term customer relationships. Collaborate with leadership to optimize resource allocation across projects and programs, balancing customer commitments, organizational priorities, technical capabilities, and delivery capacity. Identify opportunities for process improvement, operational efficiency, and service innovation both within customer environments and across RapidScale delivery practices. Contribute to the evolution of RapidScale's Project and Program Management methodology by establishing best practices, improving governance standards, mentoring team members, and driving continuous improvement initiatives. Support onboarding and development of new team members through knowledge sharing, coaching, and mentorship.Escalate issues, risks, scope variances and any identified challenges that require leadership attention. QualificationsMinimum: Bachelor’s degree in a relevant field (or equivalent experience) and 6 years’ experience leading complex technology programs, consulting engagements, or business transformation initiatives within cloud, managed services, professional services, or enterprise technology environments. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related fieldExperience leading large-scale cloud, infrastructure, migration, modernization, or enterprise technology transformation initiatives. Strong commercial focus with demonstrated ability to balance customer outcomes, delivery excellence, financial performance, and business objectives for both our clients and RapidScale. Demonstrated success managing program financials, including budgeting, forecasting, profitability, scope management, and engagement health. Strong business acumen with the ability to apply ROI and cost-benefit analysis to prioritization, investment decisions, and delivery strategy. Experience managing executive-level customer relationships and facilitating governance with senior business and technology stakeholders. Executive presence with exceptional written, verbal, and presentation skills, including the ability to communicate effectively with customer executives and internal leadership teams. Proven ability to lead and influence cross-functional teams without direct authority across technical, operational, and business functions. Demonstrated success shaping standards, improving operating models, implementing governance frameworks, and driving process improvement initiatives. Experience leading cross-functional teams delivering technical solutions, consulting services, or managed services, preferably within enterprise customer environments. Knowledge of enterprise IT infrastructure, cloud technologies, software development and delivery methodologies, cybersecurity, and/or managed services environments. Strong analytical, problem-solving, and decision-making capabilities with the ability to navigate ambiguity and competing priorities. Preferred: PMP, PgMP, PMI-ACP, Agile, Lean, CAPM, Prosci,or similar project, program, or change management certifications, or Cloud Specific technology certifications Experience within managed services, cloud consulting, professional services, or enterprise technology organizations. Familiarity with AWS, Microsoft Azure, Google Cloud Platform, VMware, cybersecurity, or infrastructure modernization initiatives. BenefitsThe Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.About UsCox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.SummaryLocation: Raleigh NCType: Full time