Guest Services Agent

The Aloft Sarasota Hotel located at 1401 Ringling Blvd, in downtown Sarasota, FL. Our lifestyle hotel offers 139 rooms and 2400 square feet of meeting space with an urban-influenced design and a social atmosphere. We also offer the following benefits: Seven Paid Holidays Paid Time Off Hotel Discounts Medical, Dental, Vision Insurance Hospital, Critical Illness, & Accident Insurance Short Term Disability Insurance Free Employee Life & ADD Insurance 401K with Employer Match Employee Focused CARE Culture What you will have an opportunity to do: Help guests discover their "Wanderlust" experience Provide exceptional customer service by being engaging and taking sincere interest Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. Help to resolve problems and "WOW" guests through recovery when things aren’t quite right Promote and sell special hotel programs. Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and policies. Maintain house bank. Communicate all pertinent information to manager on duty. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Assist other departments as needed. What are we looking for? At least one year in a customer service role with high guest interaction A valid driver's license with no major infractions for 6 months Hospitality industry experience is a plus. Ability to solve problems when they arise. Ability to work in a team environment is a must. Pleasant and helpful personality. Must be able to work a full shift standing. A strong desire to make an impact on other people. An outgoing and engaging personality. Excellent verbal communication skills. Ability to work in a fast-paced setting. Ability to stand for the duration of the shift. Must be available to work various shifts including weekends and holidays. Compensation: $17.00 $18.00 Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr