Basic Needs Coordinator

The Jacobs & Cushman San Diego Food Bank is currently hiring for a full-time, hourly, non-exempt and benefited, Basic Needs Coordinator at our Miramar location.

ABOUT THE SAN DIEGO FOOD BANK

Established in 1977, the Jacobs & Cushman San Diego Food Bank is a critical component to the welfare of San Diego County, providing nutritious food to people in need, advocating for the hungry and educating the public about hunger-related issues. For more information about the organization, please visit

Our Mission:

The Jacobs & Cushman San Diego Food Bank and our North County Food Bank Chapter provide nutritious food to people in need, advocate for the hungry, and educate the public about hunger-related issues.

DID YOU KNOW?

• The San Diego Food Bank feeds approximately 400,000 people every month in partnership with 450 nonprofit community partners.
• We are the fourth largest independent food bank in the country.
• We distributed 52 million pounds of food in fiscal year 2024-2025; almost 45% of that food being fresh produce.
• We have a 99% rating on Charity Navigator.

We are committed to innovation and sustainability to reduce our impact on the environment. We have 1,400 solar panels, we are LEED v4 Gold Certified, we have a 3,600 sq. ft composting and recycling center that houses our recycling and composting machine and received the 2020 Business Waste Reduction & Recycling award.

POSITION PURPOSE
The Basic Needs Coordinator supports the Jacobs & Cushman San Diego Food Bank’s mission by managing and enhancing the operations of programs aimed at addressing essential needs across San Diego County. Reporting directly to the Specialized Programs Supervisor, this role serves as the primary contact for the Diaper Bank and Period Supply Programs, ensuring efficient program administration, partner collaboration, and resource allocation. The Coordinator plays a pivotal role in developing program infrastructure, maintaining accurate records, analyzing data, and preparing detailed reports to inform decision-making. This position collaborates closely with internal teams and external partners to expand access to essential services for underserved communities, contributing to the Food Bank’s goal of ending hunger and improving overall well-being in the region.

PRIMARY RESPONSIBILITIES

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. All duties are expected to be performed in accordance with existing company policy and procedure. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Diaper Bank Program

• Support and initiate development of Diaper Bank program infrastructure; onboard additional partners to program as capacity allows.
• Keep accurate, detailed records and monthly reports.
• Develop and maintain onboarding and training documents.
• Support Food to Nonprofits staff with any questions regarding Diaper Bank Program.
• Allocate diaper inventory in compliance with allocation process.

Period Supply Program

• Support and initiate development of Period Supply program infrastructure; onboard additional partners to program as capacity allows.
• Keep accurate, detailed records and monthly reports.
• Develop and maintain onboarding and training documents.
• Support Food to Nonprofits staff with any questions regarding Period Supply Program.
• Allocate period supply inventory in compliance with allocation process.

Data Management & Reporting

• Keep accurate, detailed records and progress reports on information distributed, contacts and services provided as required.
• Prepare monthly and quarterly reports on program outreach and participation and utilize data to inform decision making.
• Support agency onboarding and ongoing training with Oasis Insight database.

Program and Community Support

• Work with Nonprofit Services Manager and Director of Programs on new initiatives to increase services for food insecure households in San Diego County
• Recruit and train community partner staff, volunteers and interns on the importance of increasing services among their client base.
• Other duties as assigned. 

IDEAL CANDIDATE
The ideal candidate is detailed oriented, able to collect and analyze data, and is able to build and maintain relationships both internally and externally. The ideal candidate will have experience with developing and improving program metrics, reporting, and processes. Ability to synthesize information across programs and communicate improvement plans to leadership.

EDUCATION, TRAINING and EXPERIENCE
A typical way of obtaining the necessary education, training, and experience for this position includes:

• Graduation from a four-year college or university; or at least 3 years of progressively responsible experience in a non-profit organization; or an equivalent combination of training and experience.

SKILLS, KNOWLEDGE & ABILITIES
Knowledge of:

• Windows Operating Systems and Microsoft Office Suite (Outlook, Excel, Word, Power Point)
• Public speaking principles and practices; and/or customer service.
• Inventory management and allocation process.
• Data management and analysis.

Ability to:

• Interpret and explain program policies and procedures.

• Operate a computer using word processing, spreadsheet and database software applications.
• Learn Primarius inventory tracking system, Oasis Insight client database reporting platform.
• Operate other standard office equipment.
• Communicate effectively orally and in writing.
• Provide excellent customer service to internal and external customers.
• Utilize effective reflective listening skills with clients and partners.
• Exercise tact, objectively, sensitivity, strategy and sound judgement with a variety of people in a variety of situations.
• Establish and maintain effective working relationships with member agencies, representatives of community organizations and other staff.
• Manage multiple priorities simultaneously.
• Perform highly detailed work on multiple, concurrent tasks with frequent interruptions.
• Meet intensive and changing deadlines and interact with officials, staff and the public.
• Understand and follow written and oral instructions.

LICENSES, CERTIFICATES, SPECIAL REQUIREMENTS

• Valid CA Driver’s License.
• Bilingual in Spanish
• Must have own vehicle and will receive monthly reimbursements for mileage.
• Proficient skills in Microsoft Excel.

COMPENSATION
This is a full-time, non-exempt, hourly, benefited position.

• A market-level competitive salary is between $26.00 - $29.00 per hour based on experience. 
• The compensation package includes a competitive salary and an excellent benefits package including: 403(b) plan with 200% employer matching; excellent health care coverage with free employee medical, dental and vision plans; company paid term life insurance; and a generous accrual of paid vacation and sick leave.

WORK SCHEDULE 

• Monday – Friday from 7:30am – 4:00pm.
• This position is required to travel roughly 5-10% of the time; travel is primarily locally within San Diego County during business days.
• Some (infrequent) evening and weekend shifts may be required.

HOW TO APPLY

• Interested and qualified candidates should apply below.
• Submissions missing a resume will not be considered for the position.
• Background check and drug test are required for the position before employment starts.