Collections Specialist

Job Description

Job Description

Position Title: Sr. Finance Revenue Specialist
Location: Dallas, TX 75261
Duration: 6 Months
Work Schedule: Monday-Friday, 8 am-4:30 pm

Responsibilities for this position include, but are not limited to:
General Summary:
Under the general supervision of the Revenue Control and Collection Supervisor (RCCS), performs a variety of customer service and parking accounts receivable tasks by preventing or investigating complaints about parking charges and performs corrective actions, pursues collection of parking revenue, and prepares and maintains a variety of records, reports, and correspondence.

Principal Duties and Responsibilities (continued):

1. Supports high-volume inbound and/or outbound Finance parking accounts receivable contacts. Listens or reads carefully and researches issues raised in each call or written contact to understand the nature of the inquiry and provide a timely, accurate, and complete resolution.
2. Investigates unique parking guests' inquiries and takes the appropriate action through a refund and/or reduction of parking fees due.
3. Performs quality control procedures on supporting packet(s) of Parking Control System's documentation used to resolve guests' parking fee inquiries.
4. Performs duties in the Parking Control System workstations and ancillary systems to research parking operations and resolve customer parking fees or operational disruptions.
5. Creates payment documentation to process payments for parking accounts receivable and unblocks the North Texas Toll Authority (NTTA) Toll Tag for future access into the DFW parking system.
6. Collects parking fees in accordance with the Schedule of Charges.
7. Performs a higher level of troubleshooting of parking fee, parking access, and device reader problems utilizing the Parking Control System screens, written systems documentation, operational processes and controls, and other available resources
8. Contributes to the development of Finance parking accounts receivable procedures, forms, and online materials.
9. Supports Finance Parking Revenue Team by performing any number of assigned tasks – including but not limited to:
10. Receives and processes daily incoming unpaid parking fee mail. Performs a blind audit of the daily incoming unpaid parking fee mail, records all received documents, including credit cards, for application to unpaid parking fees in the accounts receivable debt management system, and prepares the daily bank deposit.
11. Performs check processing for parking fee refunds by preparing the checks for a secondary review and audit, including hotels on Airport Premises, Valet, and parking customers.
12. Coordinates daily entry of unpaid parking fees into the debt management system. Reviews and reconciles records to ensure accuracy and completeness of source data and input.

Principal Duties and Responsibilities (continued):

1. Manages the NTTA Toll Tag Exception Report for declined credit cards, including blocking the NTTA Toll Tag for future parking until the unpaid parking fee debt is resolved.
2. Coordinates the daily DFW Valet audit report for integrity and tracking. This report is vital to the resolution of future Valet parking incorrect charges.
3. Performs parking revenue special projects and all duties assigned by the RCCS or their designee.

Work collaboratively with other team members in support of the entire team's, department, and organizational goals and objectives, to develop efficient processes for handling issues and to resolve problems when they occur. Actively participate in team-building activities.

To be considered for this position, you should have: [ Skills, Education, or Experience]
Minimum Requirements:

• Completion of high school curriculum or equivalent.
• Three (3) years of increasingly responsible administrative or customer relations experience.
• Any equivalent combination of education and/or experience may be substituted for the above.
• Possession of a valid Class C driver's license.

Required knowledge, skills, and abilities:

• Develop an understanding of the DFW Airport Board parking fees and finance policies when responding to internal and external customer inquiries.
• Develop an understanding of, and compliance with, DFW Airport and NTTA Payment Card Industry (PCI) information security standards and policies.
• Ability to prepare written correspondence displaying basic business writing and grammatical skills while using business English and its proper use.
• Knowledge of professional and departmental appropriate office practices and procedures.
• Ability to operate a personal computer for the purpose of entering, organizing, and retrieving data with proficiency in data entry procedures.
• Ability to work within a team environment to accomplish departmental objectives by contributing to the Finance parking accounts receivable team to meet production standards, deadlines, and work schedules.
• Proficient in the Microsoft suite.
• Skilled in recording and proofreading data.
• Ability to collect, analyze, interpret, and present data for use by management.
• Ability to prepare and present concise oral and written reports.
• Ability to maintain effective working relationships with colleagues and other work groups.
• Ability to utilize specialized computer data, program software, and systems.
• Ability to read or listen to and clarify, then research, identify the nature of a customer's inquiry to provide a timely, accurate, and complete resolution.
• Ability to work with Airport Board staff and the general public professionally to exchange information and resolve operational concerns.

Efforts:

• Uses professional business and phone etiquette.
• Works in an open office environment.
• Exchanges information by telephone, in person, and in writing.
• Professional communication with internal and external guests
• Ability to maintain professional behavior under stressful situations.
• Utilizes multiple databases and different computer systems.

\nCompany Description

About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

Company Description

About US:\r\nTryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.\r\n\r\nFounded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!\r\n\r\nTryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.