Associate Director (LCSW), Family Resource Centers and Housing

OUR EXCITING OPPORTUNITY

Community Action Partnership of Orange County (CAP OC) has an exciting opportunity for

Associate Director (LCSW), Family Resource Centers and Housing

Under the direction of the Director of Youth & Family Programs (YFP), the Associate Director of Family Resource Centers and Housing will provide leadership, strategic direction, and oversight for the operation and expansion of CAP OC's Family Resource Centers (FRCs) and Housing Program.

To meet the Board of Behavioral Sciences (BBS) criteria for clinical supervision, this individual must be a Licensed Clinical Social Worker (LCSW) with at least two years' post-licensure. Candidates should have extensive experience in managing Family Resource Centers (or similar programs), developing and implementing housing programs, staff leadership and development, and supervising ASWs, AMFTs, and MFT trainees.

WHAT YOU WILL ACCOMPLISH IN THIS ROLE

The Associate Director of Family Resource Centers and Housing will ensure FRC's operate in accordance with funding guidelines, contractual obligations, and budget while effectively serving their target populations, including individuals experiencing homelessness.


Reporting to the Director of YFP, the Associate Director will oversee CAP OC's low-income housing properties and lead the development of transitional housing and/or permanent supportive housing programs. This role ensures compliance with HUD regulations, the Housing First approach, HMIS, and the Coordinated Entry System (CES) while collaborating with CAP OC's CalAIM programs to support Housing Navigation and Enhanced Care Management (ECM).

In addition, this position will be responsible for the development, implementation, and management of FRC and Housing programs that align with CAP OC's mission, integrating evidence-based practices and service delivery models to achieve measurable outcomes. The Associate Director will ensure that participants have access to comprehensive support services through a no-wrong-door approach, reinforcing Whole Family Approach in its anti-poverty initiatives.


Upon hire and in the interim of hiring a Center Manager, the Associate Director will serve full-time at the Anaheim Independencia FRC to obtain a deep understanding of FRC operations, programs, services, partners, community and staff needs.

This position will work an office/remote hybrid schedule as determined by the Director of Youth & Family Programs.


The annual salary range for this exempt position is: $100,000 - $110,000.

ROLES AND RESPONSIBILITIES

• Manages two Center Managers that provide oversight of CAP OC's FaCT Funded FRCs: Anaheim Independencia Family Resource Center (Anaheim), El Modena Family Resource Center (Orange). Manages the Youth Services Program Manager that oversees Youth Services Programs provided at the FRCs.
• Ensure that current tenants in CAP OC's seven housing units surrounding the Anaheim Independencia FRC receive comprehensive case management, supportive services, and actively engage with FRC programming.
• Provide back-up and interim support of direct Managers.
• Reevaluate and redesign CAP OC's current housing properties initiative.
• Develop, implement, and evaluate housing programs that support individuals and families experiencing housing instability, including low-income housing, transitional housing, permanent supportive housing, while incorporating the Housing First approach.
• Ensure programs operate with a Whole Family Approach, addressing multi-generational needs while promoting self-sufficiency and family stabilization.
• Maintain compliance with regulations including but not limited to SSA FaCT Contract, FRC Kitchen ServSafe certifications, inspections, program audits, HUD regulations, HMIS, Coordinated Entry System (CES), CalAIM Fee for Service collaboration, Community Health Worker billable activities, and other funding requirements.
• Effectively and actively utilize Apricot 360, Trainual, VistaShare Outcomes Tracker, Microsoft programs, and other software, data management systems to track, analyze, and report program performance.
• Oversee the administration of program related assessment tools (pre/post) to measure client progress, program effectiveness, and outcome achievement.
• Utilize data-driven decision-making to enhance service delivery, improve program outcomes, and ensure program sustainability.
• Apply Trauma-Informed Care, Harm Reduction, Motivational Interviewing, Stages of Change, Crisis Intervention and other frameworks in service design and staff training.
• Ensure staff and programs implement comprehensive case management strategies to support at-risk and vulnerable populations including the development of empowerment plans with achievable goals.
• Implement YFP's Integrated Service Delivery Model, leveraging evidence-based practices to maximize client success and engagement.
• Build and maintain strategic partnerships with local, county, and state agencies, housing authorities, and community-based organizations to enhance service capacity and community impact.
• Participates in community-based collaboratives and external networks that enhance FRC services or provide services that FRCs do not have internally to ensure the immediate needs and long-term goals of individuals and families are met.

• Responsible for the oversight of program related grants and budgets and adhering to monthly budget allocations, funding spend-outs, internally tracks grant spending and reconciles monthly with Sr. YFP Oversight Manager and Finance Department to ensure correct allocations and full grant compliance.
• Other duties as assigned

MANAGEMENT ACTIVITIES

• Oversee the recruitment, selection, onboarding, training, supervision and evaluation of assigned staff.
• Retains and grows staff to maintain a solid performance basis of mission-committed individuals working towards the achievement of CAP OC's mission.
• Evaluate, prepare, and conduct performance reviews on assigned staff by utilizing EPIC values.
• Ensure assigned staff is following all CAP OC policies, procedures, and guidelines, especially all safety standards and procedures.
• Conduct management duties assigned in the Paycom system.
• Other duties as assigned.

IDEAL CANDIDATE MUST BE

• A transformative leader who fosters a supportive and empowering work environment by serving as a coach and mentor to staff. They demonstrate effective communication, openness, transparency, and emotional intelligence, ensuring a culture of trust, collaboration, and professional growth.

• Possesses extensive experience in developing low-income, transitional, and permanent supportive housing programs while ensuring compliance with HUD regulations, HMIS, and the Coordinated Entry System.
• Employs a data-driven approach with a commitment to evidence-based practices and integrated service delivery models, ensuring a no-wrong-door approach for comprehensive support services.
• Exhibits excellent communication skills, emotional intelligence, and a collaborative mindset to effectively coordinate with internal teams and external stakeholders in support of CAP OC's mission and anti-poverty initiatives.

• A visionary and strategic thinker.
• A strong communicator who is effective with all levels of staff, Board members, community partners, donors, and politicos.
• Ability to create and manage monthly and annual budgets, including grant compliance; ability to work collaboratively with the Finance Department to balance budgets.
• A champion for CAP OC's Mission as Orange County's leading anti-poverty organization.
• Able to provide and present on documentation on a monthly basis on program results.
• Able to embody and demonstrate the Agency's EPIC values of Excellence, Proactiveness, Innovation and Collaboration.

EDUCATION AND EXPERIENCE

• Master's in Social Work (MSW) and an active Licensed Clinical Social Worker (LCSW) credential with a minimum of two years post-licensure experience, meeting BBS criteria for supervisors is required.
• Demonstrates 3-5 years of experience managing Family Resource Centers (or similar social service settings) and Housing Programs.
• 3-5 years of experience in designing, developing, and implementing impact driven social service programs including transitional and permanent supportive housing programs.
• Exhibits proven expertise in HUD regulations, Housing First approach, HMIS, and the Coordinated Entry System.
• Understanding of CalAIM Fee for Service revenue model.
• Is experienced in Trauma-Informed Care, Harm Reduction, Motivational Interviewing, and Crisis Intervention.
• Skilled in comprehensive case management and integrated service delivery models.
• Demonstrates the ability to lead, empower, and develop teams while fostering a positive and collaborative work environment.
• Bilingual English/Spanish, highly desired.
• Excellent verbal and written communication skills with the ability to effectively engage diverse stakeholders.
• Proficiency in Microsoft Office Suite; experience with Apricot 360 is a plus.

TRAVEL

Possess a valid California Driver's License with a driving record that meets minimum standards established by CAP OC insurance carrier, proof of vehicle insurance, access to a vehicle and willingness to drive/travel when required.


Travel is required throughout Orange County, including CAP OC FRCs and offices, and to other areas as needed, during the business day using the incumbent's personal vehicle. Possible travel during evening hours, out-of-the-area and/or out of state, and overnight travel may be required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to bend, stoop, reach, pull, push, stand, kneel, sit, twist, turn, walk, bend at the waist, talk and hear, vision abilities include close vision, distance vision, color vision, ability to adjust focus, prolong manual dexterity of wrist and fingers, prolong computer work, and prolong sitting and/or standing. The employee must regularly lift and/or move objects up to twenty-five (25) pounds. Employee may be called upon to work outdoors in varying temperatures and weather conditions.


MEDICAL EXAMINATION AND BACKGROUND CHECK

A medical examination is required of each new employee whose physical condition must meet the minimum requirements prescribed for the position. In addition, prospective employees must pass a pre-employment physical, drug screen, Live Scan, and background check. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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