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System Administrator

$85k - $95k

Tata Consultancy Services

Job Description Must Have Technical/Functional Skills Core EUC Support Skills Windows 10/11 troubleshooting Hardware & software issue resolution Active Directory (user management, group policies) Remote support tools (AnyDesk, TeamViewer, SCCM Remote Control) Remote Access & Connectivity Remote Desktop Protocol (RDP) Citrix / VMware Horizon (VDI environments) VPN troubleshooting (Cisco AnyConnect, Pulse Secure, Fortinet, etc.) Hardware & Peripherals Printer troubleshooting (network printers, drivers, spooler services) Laptop/Desktop imaging and support Application & Productivity Tools Microsoft Office 365 troubleshooting Microsoft Teams, OneDrive, SharePoint support Email troubleshooting (Exchange / Outlook issues) Soft IMAC (Install, Move, Add, Change) Application deployment & remediation Software packaging basics Patch management support Endpoint Management Tools SCCM (Microsoft Endpoint Configuration Manager) - Basic knowledge Microsoft Intune - Device & application management Group Policy (GPO) Roles & Responsibilities Provide L2/L3 technical support for end-user computing environments. Troubleshoot remote desktop issues (RDP, VDI, Citrix) and ensure seamless access. Diagnose and resolve printer-related issues (network printers, driver issues, print queues). Support Microsoft Office 365 / Office Suite troubleshooting (Outlook, Teams, Excel, Word, PowerPoint). Perform VPN troubleshooting (connectivity, authentication, latency issues). Handle Application Remediation (Soft IMAC activities): Software installations, upgrades, patching Application compatibility fixes Packaging and deployment support Manage incident, service request, and problem tickets within SLA timelines. Perform root cause analysis (RCA) for recurring issues. Support device configuration and endpoint management. Collaborate with IT infrastructure teams for escalations and service improvements. Maintain knowledge base and documentation for known issues. Generic Managerial Skills, If any Strong troubleshooting & analytical skills Customer-centric mindset Ability to manage multiple priorities Excellent communication skills Salary Range: $85,000 - $95,000 per year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Location Blue Bell, PA Function

TECHNOLOGY

Role Senior Engineer ID 435340 Skills Desktop Salary Range $85,000 - $95,000 Desired Candidate Profile Qualifications

BACHELOR OF COMPUTER SCIENCE

#J-18808-Ljbffr Tata Consultancy Services

Vacancy posted 4 days ago
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