Patient Services Coordinator

Job Full Description Patient Services Coordinator Assignment Type: Temporary - Leave Coverage Anticipated Duration: Approximately October-November; exact duration is currently unknown Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m. Location: Grants Pass, Oregon Pay: $20.00-$22.00 per hour Job Summary The Patient Services Coordinator provides front-office and patient support in a healthcare setting. This position is responsible for scheduling appointments, coordinating referrals and authorizations, assisting patients and providers, maintaining accurate medical records, collecting copayments, and supporting the efficient day-to-day operation of the clinic. The ideal candidate will have excellent customer service and communication skills, strong attention to detail, and the ability to work effectively in a fast-paced, team-oriented environment while maintaining patient confidentiality. Essential Job Duties Obtain insurance referrals and prior authorizations for ancillary appointments. Provide exceptional customer service to patients, providers, office staff, and other representatives through inbound and outbound calls and in-person interactions. Maintain effective and professional communication with patients, coworkers, and supervisors. Schedule patient appointments and enter or update patient demographic information in the electronic health record (EHR) system. Schedule surgery assistance and special events as needed. Answer incoming calls promptly and professionally and route calls appropriately, including offering voicemail or redirecting calls when necessary. Maintain confidentiality of patient information, restricted areas, computer systems, and passwords in accordance with clinic policies. Explain financial requirements to patients or responsible parties and collect copayments as required. Create, update, organize, and maintain paper and electronic medical records. Send and receive medical records and obtain patient consent when required to comply with applicable regulations. Maintain a clean, organized, and welcoming reception and patient waiting area. Monitor office supplies and inventory, place orders, and assist with office equipment as needed. Contact patients regarding risk management related to emergency department or hospital visits. Identify internal and external challenges related to referrals and assist with developing and implementing processes to improve department efficiency. Review referral documentation to ensure required information is complete, accurate, and supports the requested referral. Review referral documentation and codes for accuracy. Access medical records, insurance information, and limited billing and collection information as needed to provide coverage and support the clinic supervisor. Ensure rooms and equipment are clean and properly maintained; assist with laboratory equipment when necessary. Maintain proper documentation regarding the release date and recipient of medical records. Close and secure the office at the end of the day. Provide coverage and assistance for other staff members as needed to ensure efficient daily operations. Maintain punctual, regular, and predictable attendance. Work collaboratively with team members and maintain a cooperative, professional attitude. Follow direction from leadership and complete required training. Perform other duties as assigned. Qualifications & Skills Excellent customer service and communication skills. Strong attention to detail and organizational skills. Ability to maintain confidentiality and handle sensitive patient information appropriately. Comfortable working with computers and electronic health record systems. Ability to multitask and prioritize in a busy healthcare environment. Strong problem-solving and follow-through skills. Ability to work independently while also contributing effectively to a team. Professional, dependable, and patient-focused approach. Medford, OR 1951 3523 Arrowhead Drive Suite 100 Medford, OR 97504 Express Employment Professionals Defunct