Customer Success Associate

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market-leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense. The following position is to join our RTX team: As a Customer Success Associate, you will play a vital role in enhancing user experiences and ensuring successful onboarding and engagement with RTX's digital tools. You will collaborate across teams to monitor user sentiment, analyze data, and identify opportunities to improve customer success processes. You will support onboarding, training, user engagement, and operational activities while helping drive adoption, improve the user experience, and ensure successful execution of customer success initiatives.

What You Will Do

• Support user onboarding activities, including communications, scheduling, and progress tracking.
• Deliver basic user training sessions, orientation programs, and follow-up engagement activities.
• Monitor usage data and user sentiment to identify early risk indicators and elevation issues to the Customer Success Leader as needed.
• Maintain health dashboards, track success metrics, and ensure documentation remains accurate and up to date.
• Consolidate user feedback, support trends, and actionable insights to identify opportunities for improvement.
• Prepare materials for value reviews, training sessions, and cross-functional meetings.
• Identify recurring issues and support the implementation of solutions to improve the user experience.
• Assist in developing enablement content, including user guides, playbooks, and instructional materials.
• Provide administrative and Level 1 operational support to ensure seamless customer success execution.

Qualifications You Must Have

• Typically requires a Bachelor's degree and a minimum of 8 years of relevant experience, or an Advanced Degree and a minimum of 5 years of relevant experience.
• Experience in customer support, operations, customer success, onboarding, or a related field.
• Experience working with data, dashboards, and usage analytics tools.

Qualifications We Prefer

• Service-oriented mindset with a strong curiosity and willingness to learn.
• Ability to collaborate effectively across Product, Engineering, Support, and Change Management teams.
• Familiarity with creating enablement content, user guides, and playbooks.

What We Offer

• Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
• Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.

Location

This position is remote. Please consider the following role type definition as you apply for this role: Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.

RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms: RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.