Customer Experience Representative

​ WHY JOIN TEAM WAYNES?

At Waynes, we don’t just control pests and care for lawns — we lead with purpose, integrity, and a passion for excellence. With branches across Alabama, Mississippi, Florida, and Tennessee, we’re proud to be a trusted name in modern pest control and lawn care.

We live our values every day: Integrity, Courage, Perseverance, and Character . We believe when our team members feel valued and fulfilled, they deliver truly exceptional service — and that’s what we’re all about. Our mantra? Every little thing matters. A lot.

We’re not only raising the bar in our industry — we’re redefining what service excellence looks like across the board.

Waynes is proud to be part of the Anticimex Group , a global leader with over 8,000 employees in 19 countries. That means our team benefits from the strength of a global company while maintaining a close-knit, local feel.

Customer Experience Team Member

Are you a great communicator who thrives in a fast-paced environment? Do you enjoy problem-solving and helping others? If so, you could be the perfect addition to our Customer Experience Team!

What You’ll Do:

• Deliver outstanding customer service that reflects our core values

• Answer inbound calls with professionalism and empathy

• Help customers with billing questions, seasonal concerns, scheduling, and more

• Act as a key liaison between customers and our Service Professionals

• Schedule pest, lawn, and termite services with accuracy and care

• Collaborate with Sales Professionals and support sales initiatives

• Participate in collection efforts as needed

• Maintain a consistent presence in the office and attend regular team meetings

• Take on additional duties as assigned

What We’re Looking For:

• High school diploma or GED

• Strong communication skills and a customer-first mindset

• Ability to multitask using phones, computers, and related technology

• Reliable, positive attitude and a willingness to grow

WHY YOU’LL LOVE IT HERE:

• Medical, Dental, and Vision

• 401k with company match

• A supportive, growth-oriented team culture

• A mission-driven workplace that truly values “Every little thing”

• Opportunities to advance and build a meaningful career