Human Resources Generalist

HR Generalist The HR Generalist plays a key role in ensuring a seamless employee experience as the first point of contact for the Human Resources department in a growing firm. This role is responsible for managing key HR processes, handling employee inquiries, providing policy interpretation/guidance, administering programs, and ensuring accurate and timely execution of employee lifecycle transactions. Reporting to the Vice President of Total Rewards, this role partners closely with employees, managers, vendors and HR team members to deliver accurate, timely, and compliant HR operations. Essential Duties & Responsibilities Oversee and administer the HR Zendesk case management system, independently evaluating issues, determining the appropriate course of action, resolving complex inquiries, escalating matters requiring legal or executive review to provide accurate and timely resolution of employee and leader requests. Manage all employee lifecycle data changes (such as onboarding, internal transfers, promotions, compensation updates, leaves of absence, and terminations) maintaining accurate and complete employee records in HR systems while identifying risks, recommending improvements, and ensuring compliance. Serve as first point of contact for HR department, responding to phone calls and emails and guiding employees through self-service tools. Collaborate with HR colleagues to identify and implement process improvements that enhance data governance/reporting accuracy, increase efficiency, mitigate risks and enhance employee experience. Total Rewards Partner with the Total Rewards team on the administration of health, wellbeing, retirement, compensation and leave programs. Interpret benefits, compensation, and leave policies to guide employees and leaders through complex situations; recommend solutions or policy clarification as needed. Work with compensation program to track salary ranges, administer compensation survey data participation, process health savings account (HSA) contribution forms and develop online tools for tracking. Manage designated steps in the leaves of absence process including return to work emails, status updates and documentation file management. Develop and maintain reporting of benefits, compensation and leave of absence programs. Partner with the Sr Total Rewards Specialist on benefits billing and reconciliation process. HR Administration Lead onboarding and offboarding processes such as new hire onboarding, exit interviews and unemployment claims. Respond to general employee relations inquiries providing policy interpretation and guidance. Data Governance Monitor data quality, conduct regular audits, and resolve discrepancies to ensure compliance with legal and organizational standards. Responsible for EEO-1 reporting requirements, ensuring accuracy and independently resolving discrepancies. Qualifications Strong working knowledge of human capital management systems such as ADP, Workday or Dayforce. Excellent attention to details and ability to manage multiple priorities. Communicates clearly and decisively, even when managing sensitive matters. Ability to interpret HR Policies, employment laws, and organizational practices and provide informed guidance to leaders. Experience working with benefits, leave of absences or HR compliance processes is preferred. Education and/or Work Experience Working Experience Required: 3+ years of experience in HR operations, HR generalist work or HR shared services Minimum Education Required: Bachelor's degree or equivalent work experience of 7+ years Licenses/Registration Minimum Required: N/A Work Environment This position requires the ability to work in a stationary position for several hours at a time and the ability to lift up to 25 pounds, occasionally. Some filing is required. The work environment is an air‑conditioned, smoke‑free, office environment. This position routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. We offer a comprehensive benefits package which includes health, dental, vision, 401(k), life insurance, disability, and paid time off. Benjamin F. Edwards is an Equal Opportunity Employer. #J-18808-Ljbffr