Systems Administrator

Job Description We're seeking a Systems Administrator to collaborate with a team to perform support for a comprehensive suite of applications, which serve as the primary means of communication between Sponsor headquarters, offices, and industry partners. Required Skills Demonstrated experience answering questions via emails, hotline, and tickets Demonstrated experience answering users' inquiries regarding computer software and hardware operation to resolve problems Demonstrated experience entering commands and observing system functioning to verify correct operations and detect errors Demonstrated experience installing and performing minor repairs to hardware, software, and peripheral equipment, following design or installation specifications Demonstrated experience overseeing the daily performance of computer systems Demonstrated experience setting up equipment for employee use, performing or ensuring proper installation of communication, operating systems, and appropriate software Demonstrated experience maintaining record of daily data communication transactions, problems and remedial action taken, and installation activities Demonstrated experience reading technical manuals, conferring with users, and conducting computer diagnostics to investigate and resolve problems and to provide technical assistance and support Demonstrated experience monitoring events and performing corrective actions according to documentation Demonstrated experience escalating incident reports to required groups and monitoring incidents Desired Skills Demonstrated experience of making changes to databases by reviewing procedures found within Database Management System Manuals, or similar SOP documents Demonstrated experience updating and communicating with users about the progress of problem remediation Demonstrated experience participating in the deployment of applications and hardware impacting the current and proposed IT tools used in the field location Demonstrated experience of answering users' inquiries regarding computer software and hardware operation to resolve problems, including requirements originating from a field location About NeoMax NeoMax is a minority owned small business that specializes in DevOps, Data Science, and Cybersecurity IT solutions. With over ten years of experience in research, engineering and development, we take a “big picture” approach to meeting our business needs, prioritizing both technical and soft skills in the workplace for improved performance. We create a thriving work environment that enables us to provide excellent support to our customers. We encourage and respect each other, just as we are encouraged and respected by our leadership. We are committed to contributing to the health of the organization by ensuring our words and actions align with our core values of Integrity, Diversity, Empowerment, Ambition and Service. We recognize that we represent the company in all aspects of our professional interactions, and we treat individuals external to our organization with the same respect that we treat each other. #J-18808-Ljbffr