Data Center Technician L2 - Graveyard Shift

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The Data Center Technician II (L2) is responsible for supporting the deployment, maintenance, troubleshooting, and repair of server, storage, network, and infrastructure equipment within the data center. This role serves as a primary technical resource during overnight operations, independently handling hardware installations, break/fix activities, diagnostics, and operational support to ensure maximum uptime and reliability of critical systems. The technician is expected to work with minimal supervision, respond to incidents, and assist with project-based deployments while maintaining operational excellence and adherence to established procedures.

Schedule:

• Full-Time
• Graveyard Shift: 8:00 PM - 7:00 AM
• Assigned to one of the following schedules: Sunday - Wednesday or Wednesday - Saturday
• Shift assignment based on business needs
• Weekend, holiday, and overtime work may be required to support critical operations, maintenance windows, and deployment activities

How You Will Make a Difference:

Hardware Deployment & Installation

• Unbox, stage, and prepare equipment for deployment.
• Rack and stack servers, storage systems, network devices, and supporting infrastructure.
• Install, route, and manage fiber and copper cabling according to data center standards.
• Label and document equipment, power connections, and cable runs.
• Support server migrations, rack builds, and infrastructure expansion projects.

Operations & Maintenance

• Perform routine inspections and preventative maintenance activities.
• Execute hardware upgrades including memory, CPUs, storage drives, NICs, power supplies, and GPUs.
• Perform server initialization, validation, and post-deployment testing.
• Support equipment decommissioning and disposal processes.

Troubleshooting & Break/Fix

• Diagnose and resolve server, storage, and hardware failures.
• Troubleshoot boot failures, hardware alerts, connectivity issues, and performance concerns.
• Perform component replacements and system recovery activities.
• Escalate complex technical issues to engineering teams or vendors when necessary.
• Participate in root cause analysis and corrective action efforts.

Data Center Operations

• Monitor data center infrastructure and respond to operational alerts.
• Conduct daily walkthroughs to inspect equipment and identify issues.
• Support power, cooling, and environmental monitoring activities.
• Ensure compliance with safety, security, and operational standards.

Documentation & Asset Management

• Maintain accurate records in ticketing and asset management systems.
• Document troubleshooting activities, installations, and maintenance performed.
• Update inventory records and track hardware movements.
• Follow change management and operational procedures.

Team Support

• Provide technical guidance and support to L1 Data Center Technicians.
• Assist with onboarding and training of new team members.
• Collaborate with engineering, network, systems, and project teams to complete operational objectives.

What You Will Need to Succeed:

• 2+ years of experience in a data center, IT operations, hardware support, or related technical environment.
• Experience performing server hardware installations, maintenance, and troubleshooting.
• Strong understanding of rack-and-stack operations and structured cabling.
• Experience with ticket management, asset tracking, and change management processes.
• Ability to troubleshoot hardware issues independently with limited supervision.
• Strong organizational, communication, and documentation skills.
• Ability to work overnight shifts in a production data center environment.

Preferred Qualifications:

• Experience with Dell, HPE, Supermicro, Lenovo, or Cisco server platforms.
• Experience supporting GPU-based infrastructure and high-performance computing environments.
• Familiarity with Linux and Windows Server operating systems.
• Experience using iDRAC, iLO, IPMI, and other remote management tools.
• Knowledge of storage systems and network hardware.
• CompTIA A+, Network+, Server+, or equivalent certifications.

Technical Skills:

• Server Hardware Diagnostics
• Hardware Break/Fix
• Rack & Stack Deployments
• Fiber and Copper Cabling
• Asset Management
• Inventory Tracking
• Ticketing Systems
• Remote Management Tools
• Linux & Windows Fundamentals
• Change Management Processes

Physical Requirements:

• Ability to lift, carry, and install equipment weighing up to 50 pounds.
• Ability to stand, bend, climb ladders, and work in confined spaces for extended periods.
• Ability to perform repetitive deployment, cabling, and hardware installation tasks.
• Comfortable working overnight shifts in a production data center environment.

Desired Attributes:

• Strong troubleshooting and analytical skills.
• Ability to work independently during overnight operations.
• Excellent attention to detail and commitment to quality.
• Strong sense of ownership and accountability.
• Ability to prioritize tasks in a fast-paced environment.
• Team-oriented mindset with a willingness to mentor and support others.

This position may require access to hardware, software, technology, or technical data subject to U.S. export control laws, including the Export Administration Regulations (EAR) and, where applicable, the International Traffic in Arms Regulations (ITAR). Any offer, assignment, or continued access to controlled items is contingent upon the company's determination that the individual is legally authorized to access such items or that any required government authorization can be obtained.

#LI-LC1

Compensation

Estimated Pay Range: $26.34 - $32.00 USD

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.