Assistant Slot Shift Manager

Responsibilities Responsible for supervising staff and managing the overall daily operation of a designated shift in the Slots department. Supports, administers and manages operational goals and monitors performance and profit objectives. Adheres to scheduling and coordinates with the manager on scheduling concerns, with attention to guest satisfaction. May assist in the budget process for the department by providing recommendations, supports compliance with departmental budget initiatives, and reports budget concerns to the manager. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Provides authorizing/verifying signature for jackpot payments, where applicable, in accordance with established procedures. Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, Slot floor layout and mix, revenue growth, and expense management to maximize profitability. Shares responsibility for engagement of all team members with the Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances. Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Slots department. Shares responsibility for the overall integrity of daily operations on the assigned shift. Assists with the overall integrity of daily Slot operations. Ensures compliance within the area of responsibility and reports potential issues to management. Maintains strict confidentiality in all departmental and company matters. Serves as the highest ranking slot department employee on duty in the absence of the Slot Shift Manager. Serves in the capacity of a Slot Tech Assistant Manager or Slot Tech Supervisor in the absence of either position. Qualifications High School diploma or GED required; or minimum of one year experience in Slot Operations; or two years customer service management experience; or an equivalent combination of education and experience. Excellent written and oral communication skills. Proficient in Microsoft applications (Excel, Word) and knowledgeable of Slot operating systems. Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public. Knowledge of Slot Operations. Flexible to work all shifts including holidays, nights, weekends, as business needs dictate. Basic math skills: add, subtract, multiply, divide, compute rate, ratio, percent, and interpret bar graphs. Benefits The Total Rewards package includes wellness programs, day‑one medical coverage, 401(k) matching, an annual performance bonus, paid time off and opportunities for career growth. Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or any other protected status. Starting Salary $55,000 annual #J-18808-Ljbffr