Client Services Partner

Client Services Partner – Prenuvo seeks an experienced professional to support the enhanced scan workflow and ensure a seamless experience for patients and physicians. The role involves managing end‑to‑end clinical processes, coordinating post‑scheduling workflows, facilitating home lab draws, additional report distribution, and physician education initiatives. What You'll Do Enhanced Scan Coordination : Serve as the primary point of contact for patients undergoing an enhanced scan, ensuring a smooth experience from scheduling to follow‑up. Work closely with the sales and clinical teams to coordinate post‑scheduling workflows, ensuring patients complete all necessary steps for their scan. Facilitate home lab draws by coordinating with third‑party providers and ensuring results are processed in time for consultations. Ensure timely and accurate distribution of additional reports, including body composition analysis and brain volume quantification. Monitor and track patient progress throughout the enhanced scan workflow, addressing any potential delays or issues proactively. Provider Education Program Support : Manage applications for the Provider Education Program, tracking interested participants and guiding them through the process. Coordinate physician participants' scans and follow‑up consultations to ensure a seamless experience. Work closely with the physician sales team to ensure timely scheduling and engagement with program participants. Maintain an up‑to‑date database of physician education program applicants, tracking milestones and feedback. Patient & Physician Communication : Act as a liaison between patients, sales, and clinical teams to ensure seamless coordination of clinical services. Provide timely updates and support to patients regarding their enhanced scan process, including preparation instructions, lab draws, and follow‑ups. Ensure high levels of patient and physician satisfaction by proactively addressing concerns, answering questions, and coordinating with relevant stakeholders. Maintain the highest degree of confidentiality and compliance when handling patient and physician information. What You'll Bring Experience in patient coordination, healthcare operations, or clinical support roles (preferably in imaging, concierge medicine, or specialty healthcare). Strong organizational and project management skills, with the ability to juggle multiple responsibilities simultaneously. Excellent communication and relationship management skills, with a patient‑centric and service‑oriented approach. Experience working with sales and physician relations teams is a plus. Proficiency in using CRM systems, scheduling platforms, and medical record systems to track patient and physician progress. Ability to work independently in a fast‑paced environment, problem‑solve, and anticipate patient and physician needs. Flexibility to adapt to evolving responsibilities as the enhanced scan workflow develops. What We Offer An avenue to make a positive impact on people’s lives and their health. Preventative healthcare for everyone, including our team – Prenuvo provides free, whole‑body scans to each team member. Growth opportunities at the heart of our people journey; there is no single path to success, it can be shaped along the way. Strong relationships at the core of everything we do – our team gets together each week to connect, share, and socialize. Flexible vacation policy encouraging you to use time away to restore. Commuter Benefits Plan covering transit and parking costs. 401(k) retirement savings plan – eligible employees can make pre‑tax contributions; the company does not currently offer matching contributions. Comprehensive benefits package including health, dental, vision, and mental health coverage. The base salary for this role ranges from $68,000–$72,000 in local currency, depending on experience and geographic location. We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As part of the hiring process, successful candidates will undergo a background check in compliance with applicable federal, provincial, and state rules. #J-18808-Ljbffr Prenuvo