Onboarding Support Specialist

Job Description

Job Description

Overview
LHH Recruitment Solutions is currently seeking an Onboarding Support Specialist for a remote, temp-to-perm opportunity. This position is Monday through Friday, 8:00 AM to 5:00 PM supporting PST hours. Candidates must be able to work West Coast hours.

The Onboarding Support Specialist serves as a key operations partner to candidates, clients, and field colleagues, providing advanced support and expertise across candidate onboarding and general operations inquiries. This role requires someone who thrives in a fast-paced, customer-focused, and metrics-driven environment and is passionate about helping others.
This position requires a strong desire to learn and understand processes, exceptional customer service skills, and a high level of kindness and professionalism, along with the ability to collaborate effectively and resolve complex issues. You will play a critical role in supporting onboarding processes nationwide, managing escalations, and contributing to special projects that drive operational excellence.

Key Responsibilities

• Manage high-volume candidate onboarding across multiple clients, ensuring accuracy, efficiency, and adherence to SLAs
• Manage candidate onboarding through an electronic onboarding platform, ensuring all processes are completed accurately and within defined SLAs
• Review and initiate pre-employment screenings in alignment with client agreements and operational requirements (including drug, credit, criminal, education, employment, MVR, health screenings, certifications, and more), including handling clearance and assisting with adjudication of results as needed
• Ensure I-9 compliance for U.S. candidates by reviewing documentation and conducting virtual I-9 inspection calls with professionalism and a strong focus on candidate experience
• Submit candidate and placement change requests as needed throughout the onboarding process
• Review and validate placement details prior to submitting transactions for back-office approval within SLA guidelines
• Monitor onboarding progress daily and proactively communicate with candidates and internal consultants to ensure timely completion
• Serve as a liaison between candidates, field teams, and internal departments
• Respond promptly and professionally to field inquiries via email, Teams chat, phone calls, and the Salesforce case queue, resolving day-to-day operational issues
• Support escalations and contribute to special projects and additional initiatives as assigned

Qualifications
Education & Experience

• Bachelor's degree or equivalent work experience required
• Minimum 1 year of professional experience required
• Experience in operations or the staffing industry preferred
• Experience working in a remote team environment preferred

Preferred Systems Experience (not required)

• Salesforce
• Bullhorn
• Vendor Management Systems (VMS)
• Background screening platforms

Skills & Competencies

• Strong verbal and written communication skills with the ability to engage professionally at all levels
• Commitment to delivering excellent customer service to both internal and external stakeholders
• Highly organized with the ability to manage multiple priorities in a fast-paced, metrics-driven environment
• Strong problem-solving skills and the ability to use independent judgment to resolve complex or escalated issues
• Resourceful and proactive in gathering information and driving solutions
• Ability to collaborate effectively across teams and time zones
• Technically proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams) with the ability to quickly learn new systems
• Experience documenting and communicating processes and best practices
• Strong relationship-building skills across business units and departments
• Sound judgment in knowing when to escalate issues or seek support

Compensation & Benefits
This position is nonexempt and paid on an hourly basis. The pay range for this role is $24.00 - $28.00 per hour, depending on experience.

Pay Details: $24.00 to $28.00 per hour

Search managed by: Kelli Stone

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.