Operations Manager

Operations Manager

Reports To: Business Owner

Status: Full-Time

Benefits: Medical, Dental, Vision, 401(k), Paid Time Off, Profit Sharing

About the Role

We are a premier, high-growth home services provider dedicated to delivering security, quality, and peace of mind to residential and commercial clients. We pride ourselves on a reputation built on thousands of five-star reviews and a relentless commitment to customer satisfaction.

As the Operations Manager , you will be the driving force behind our regional success. You will lead a dedicated team across multiple locations to ensure seamless execution, high profitability, and a world-class customer experience. This is a high-impact leadership role for a disciplined professional who thrives on building efficient systems and coaching teams to excellence.

Key Performance Indicators (KPIs)

• Talent Management: Ensuring the right people are in the right seats and aligned with company values.
• Operational Velocity: Maintaining smooth workflows and eliminating bottlenecks across sales, scheduling, and installation.
• Pipeline Health: Monitoring job flow to ensure consistent progress and minimized lead times.
• Financial Performance: Achieving or exceeding budget expectations and margin targets.
• Team Engagement: Cultivating a culture of trust, accountability, and high momentum.

Core Responsibilities

• LMA (Lead + Manage + Hold Accountable): Directly oversee the Installation, Office, and Warehouse Managers, providing the coaching necessary to meet performance standards.
• Full Lifecycle Oversight: Own the customer journey from contract signing through permitting and material ordering to final installation and follow-up.
• Financial Stewardship: Manage the P&L, monitor budgets, and optimize margins while maintaining uncompromising quality.
• Process Optimization: Continuously refine internal workflows to increase speed and reduce operational friction.
• Multi-Site Leadership: Provide oversight for two regional branches, requiring a regular presence in the office and occasional visits to field job sites.

Candidate Profile

We are seeking a gritty, results-driven leader who leads with purpose and coaches with empathy. The ideal candidate will have:

Experience & Skills

• Industry Expertise: Proven success in operations management within the home services or construction industry (e.g., roofing, landscaping, HVAC, fencing).
• Functional Knowledge: Deep understanding of the full operational cycle: estimating, permitting, materials/warehouse, and field labor.
• Financial Acumen: Experience managing a P&L and driving budgeted profitability.
• Team Leadership: Experience managing diverse teams, including office administration, warehouse staff, and field crews/sub-contractors.
• System Mindset: Familiarity with the Entrepreneurial Operating System (EOS) is a significant plus.
• Bilingual Skills: Proficiency in Spanish .

Leadership Style

• You focus on solving problems rather than assigning blame.
• You lead by example and live your core values daily.
• You are an empathetic listener who can bridge the gap between office staff and field crews.

Our Core Values

• Radical Honesty: We speak the truth with courage and clarity.
• Resilient Optimism: We stay solution-focused, even when things get tough.
• Curious & Adaptive: We embrace change and always look for a better way.
• Accountable & Humble: We own our outcomes and share the credit.
• Make It Happen: We are gritty, reliable, and driven by results.

Requirements

• Location: Ability to commute to Waukegan, IL daily (In-person role).
• Experience: Prior experience managing warehouse operations and sub-contractors in a trade-based environment.