Patient Services Manager/Supervisory Dietitian

Patient Services Manager/Supervisory Dietitian

The Veterans Canteen Service (VCS) is currently conducting a recruitment search for a Registered Dietitian to serve as Assistant Canteen Chief in Lake Nona, FL. This role oversees all aspects of canteen operations, including retail, food service, vending, sales, merchandising, and accountability.

Join us in making a difference for our nation's Veterans and their caregivers. As an Assistant Canteen Chief, you will help advance our mission by overseeing services essential to the comfort, health, and well-being of our nation's heroes. In this leadership role, you'll oversee daily operations, ensuring that Veterans Canteen Service (VCS) standards and policies are met while driving a customer-focused, financially sound patient dining, retail, food, and vending operation.

Duties:

• Leadership & Staff Oversight: Plan, direct, and evaluate daily operations and staff performance to ensure high-quality food service delivery.
• Operations Management & Compliance: Develop and implement food service policies and procedures; ensure compliance with regulatory standards, safety requirements, and organizational guidelines.
• Food Service Program Management: Oversee menu planning, food production, and service operations to meet nutritional standards, budget requirements, and patient satisfaction goals.
• Cross-Functional Collaboration: Partner with clinical nutrition staff, nursing, and other departments to align food service operations with patient care plans and improve the dining experience.
• Technology & Systems Management: Manage and utilize food service and clinical software systems, including maintaining menus, recipes, and nutrition data, and supporting system training and downtime procedures.
• Training & Staff Development: Develop training materials, coordinate staff education, and ensure team members are proficient in food service operations and technology systems.

VCS offers competitive benefits, including:

• Vacation & Sick Leave to include 11 (paid) Federal Holidays
• Company Contribution to Retirement Savings Plan and a Federal Pension
• Annual Cost of Living Pay Increases
• Major Medical, Dental, Vision Insurance & Life Insurance
• Child Care Subsidy Program
• Public Transportation Benefits (Bus Pass)
• Visit us at for more information about the Veterans Canteen Service

Qualification Requirements:

Education:

Requires current registration as a Registered Dietitian (RD/RDN), with a minimum of 1 year of experience. Verification of credentials must be provided.

Leadership & Service Focus:

Hands-on leadership style with a strong emphasis on customer service and hospitality.

Skill in applying nutritional knowledge to ensure menus meet nutrition standards.

Ability to utilize Evidence-Based Nutrition Practice Guidelines to develop, implement, and coordinate best practices and to ensure compliance.

Technical Skills:

Proficient in Microsoft Office applications (Word, Excel, etc.) and experienced with POS systems.

Certifications & Credentials:

ServSafe certification required (or must be obtained within 90 days of hire).

A current, valid REAL ID is required to work with the Veterans Canteen Service.

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Full Benefits