Head of Client Support Services

Overview

At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

Apply in minutes from your mobile phone!

Responsibilities

As a HomeTeam Service Manager, you can expect to:

Ensure daily assigned revenue is completed

Maintain a high level of service quality

Standardize pest control technician service routes to improve route density

Schedule and review daily routes with technicians

Handle customer complaints; investigate and resolve customer service concerns

Assist technicians with field service requests and delinquent accounts

Order and maintain equipment, supplies and materials required for service work

Create a positive work environment

Attract and select high caliber employees, while maintaining qualified staff

Actively manage performance and motivate service staff

Follow and enforce work procedures, prepare work schedules, and expedite workflow to subordinates

Maintain appropriate certification/licensing as required by the state or by branch management

Coordinate training and licensing of new and existing service personnel

Coordinate and/or provide continuing training as needed

Maintain truck inventory records and perform periodic inspections

Delegate duties and examine work for accuracy and neatness

Maintain record of all commercial vehicle licenses and pest control licenses

Assist General/Branch Manager in other duties assigned

Work weekends as necessary to assist the technicians

Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.

Benefits

There’s plenty of perks too!

Competitive pay $$ plus bonus

$55K-$65K Annually

Comprehensive benefits package including medical, dental, vision

Company paid life & AD&D insurance

401(k) plan with company match up to 6%

Employee stock purchase plan

Paid Time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

An opportunity to advance within the company

Recognition for a job well done

A friendly work environment

The opportunity for professional growth and respect that comes from working for an industry leader

Qualifications

Minimum Requirements:

Must be 18 years or older with a high school diploma or GED; College degree preferred

Must have experience with sales, marketing, and office administration

Experience supervising, coaching, and developing staff

3 or more years’ experience in a management role

Physical Demands / Working Environment:

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

Safely use a ladder within the manufacturer's weight capacity

Lift and carry up to 50 lbs.

Ability to work in all types of weather conditions

HomeTeam is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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