Community Associate

Community Associate Address: One Riverway Suite 1700 77056 Houston The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however they want… in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network. About the role You’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center. You will handle all administrative and support needs for your customers so they can focus on running their business. A typical day at IWG You arrive a few minutes before the center opens to prepare and ensure everything is ready. Throughout the day you handle requests such as changing Wi‑Fi codes, locating packages, providing directions, setting up projectors, and answering general inquiries. You manage billing and service tickets, coordinate networking events, and maintain the center’s environment. You also communicate with the Community Manager to plan events and share information with prospects. Responsibilities Managing multiple tasks while providing excellent customer service. Communicating effectively and building strong professional relationships. Taking ownership of problems and finding solutions. Adapting to fast‑changing situations. Using MS Office and other basic IT equipment. Qualifications 1+ years of customer service experience (ideal). Positive, enthusiastic attitude. Legally eligible to work in the country you are applying within and at least 18 years old. What we offer Work life balance (no standard nights/weekends). Generous paid time off plans (sick and vacation). 11 paid company holidays per calendar year (in addition to PTO). Competitive 401(k) program with company match. Affordable and comprehensive health care for full‑time team members. A quarterly bonus plan program and an hourly rate of $18.75. A bright and inspiring work environment. Training and development opportunities. Professional workplace community (business casual attire required). Benefits Competitive total compensation package, training & development, and a professional workplace community. #J-18808-Ljbffr Regus