Technical Product Manager
RIT Solutions
Technical Product Manager
Day-to-Day Administration
- Routing Configurations: Design, implement, and maintain contact flows, routing profiles, and queues to ensure optimal call distribution
- User Management: Manage agent profiles, security profiles, permissions, and access controls within Amazon Connect
- Queue Updates: Configure and optimize queue settings, hours of operation, and quick connects based on business needs
- Platform Maintenance: Monitor system health, apply updates, troubleshoot issues, and ensure high availability of the Connect instance
- Reporting & Metrics: Configure real-time and historical reporting dashboards, contact trace records (CTR), and operational metrics
Strategic Guidance
- Provide architectural recommendations to improve the Connect deployment and scale for future growth
- Identify automation opportunities and integration enhancements (Lambda, Lex, Contact Lens)
- Document best practices, runbooks, and SOPs for ongoing Connect operations
- Mentor and upskill existing team members on Amazon Connect capabilities
- Collaborate with Charles and Grace to offload bandwidth constraints and ensure continuity of Connect operations
Required Qualifications
- 5+ years of hands-on experience administering Amazon Connect instances in a production environment
- Strong knowledge of Amazon Connect features: contact flows, routing profiles, queues, hours of operation, quick connects
- Experience with user and security profile management, IAM policies, and access controls
- Familiarity with AWS services commonly integrated with Connect (Lambda, S3, CloudWatch, Kinesis)
- Strong troubleshooting skills for contact center platform issues
- Excellent communication skills with the ability to explain technical concepts to non technical stakeholders
Preferred Qualifications
- Experience with Amazon Connect APIs, Streams API, and Contact Lens for real-time
- Hands-on experience with Connect integrations: Amazon Lex (chatbots), Lambda functions, and DynamoDB
- Familiarity with workforce management (WFM) tools and their integration with Connect
- Prior experience working with or for Concentrix or similar BPO/contact center service providers
- Knowledge of telephony concepts: SIP, PSTN, DID management
Vacancy posted 19 hours ago
Similar jobs that could be interesting for youBased on the Technical Product Manager in Seattle, WA vacancy
$141k - $225k
Job Description:Our Opportunity:Chewy is seeking a Technical Product Manager (TPM) to join our Inventory Technology team in Boston, MA. This role will focus on driving execution across critical supply chain domains including Forecasting, Inventory Planning, and Replenishment...SuggestedLocal areaFlexible hours$151.2k - $204.6k
...the intersection of security, encryption and literally every internet connected device in the world? We're looking for a technical Product Manager to own our digital-certificate Post-Quantum evolution, defining the next evolution of public-key infrastructure (PKI), helping...SuggestedFlexible hours$208k - $327.75k
...tomorrow. Maintaining AI infrastructure at scale takes more than human involvement; it demands smart automation.We're hiring a Technical Product Manager to drive AI factory resilience platform features and developer experience. You'll build underpinnings and glue for...SuggestedFull time$151.2k - $204.6k
Amazon’s Modeling and Optimization Team is looking for a Senior Technical Product Manager who is passionate about supply chain optimization. This role will lead the growth of a high impact portfolio of tech and research products in the network design space, and partner...SuggestedFlexible hours$116.2k - $229.1k
Position Summary The TeamConvergeSPORTS is a product-driven business combining Deloitte's sports industry experience... ...actions, and measure commercial outcomes.The Product Management team defines how these technical capabilities become scalable products. It works across...SuggestedLocal area$99.27k - $169.9k
...need big thinkers, problem solvers and collaborative mindsets. Does that sound like you?The Opportunity with McKinstryThe Technical Product Manager, AI Delivery (TPM) is the delivery engine that turns AI strategy into shipped tools, measurable outcomes, and production-ready...Remote workVisa sponsorship$152.2k - $205.9k
AWS is seeking a Product Manager, Technical to drive innovation in large-scale code transformations using the latest generative AI and agentic techniques. This role offers a unique opportunity to shape the future of enterprise code modernization and migration through AI...Flexible hours$104.9k - $199.07k
...important healthcare questions. Through our products, education, and services, MedInsight is... ...solutions for healthcare cost and care management.MedInsight is a subsidiary of Milliman;... ...Summary: MedInsight is seeking a Technical Product Manager with a platform engineering...Full timeWork experience placementRemote workFlexible hours- ...Technical Product ManagerLocation: Seattle, WA (4 days in office) Duration: Through December 2026 Preferred Qualifications:Proven experience... ...rollout strategies, and cross-team coordination.Experience managing hardware lifecycle programs, including procurement,...Work at office
Georgia IT Inc
Seattle, WA20 hours ago - ...Technical Product ManagerLocation: Seattle, WA/ Austin, TXKey Job ResponsibilitiesLead a set of products to develop and execute the product... ..., and other teams to bring products to life.Full lifecycle management: Manage the entire product lifecycle, from initial concept through...
AceStack LLC
Seattle, WA20 hours ago $141k - $225k
...Our Opportunity Chewy is seeking a Job Description Our Opportunity Chewy is seeking a Technical Product Manager (TPM) to join our Inventory Technology team in Boston, MA . This role will focus on driving execution across critical supply chain domains including Forecasting...Local areaFlexible hoursChewy
Bellevue, WA3 days ago- ...We are seeking a Technical Product Owner with networking knowledge and a strong interest in network automation. This role is focused on understanding... ...using tools such as Jira, NSO , or similar backlog management platforms. Exposure to network automation, configuration...
Enfec
Bellevue, WA2 hours ago - ...Product Owner And Scrum MasterOur client is migrating to AEM and seeks a highly skilled... ...product successWork with larger Product Manager to align on broader product roadmap dependenciesLead... ...Requirements7+ years of Senior level technical product management/ownership experience...
Software Technology Inc
Seattle, WA20 hours ago - ...Sr Technical Product Manager – Next-Gen POS & Credit Card PaymentsLocation: Seattle (on-site) Duration – 12 months US Citizens, GC visa holders preferred, NO third-party corp to corp accepted for this jobAbout the RoleWe are seeking an experienced Sr Technical Product...
Georgia IT Inc
Seattle, WA20 hours ago $169.35k - $237.09k
...Sr Technical Product Manager Define and drive the software product roadmap for change and configuration management. Location: Seattle Compensation: $169,347 - 237,086 USD / year Job Tags: Product About The Role Technical Product Manager At Blue Origin, we envision millions...Permanent employmentTemporary workLocal areaRelocationBlue Origin
Seattle, WA3 days ago- ...difficult problem that requires brilliant people and tremendous effort over time. Level is seeking a driven and technically fluent Senior Technical Product Manager to join our Online Platform department. This role sits at the intersection of engineering and business...
Le-Vel
Bellevue, WA4 days ago - ...Senior Product Manager - TechnicalCome join Amazon S3, the leading cloud storage provider with exabytes of customer data stored across trillions... ...Uber.We are currently looking for a Senior Product Manager - Technical to define new features, feature enhancements, and other...Flexible hours
Amazon
Seattle, WA2 hours ago $131.3k - $177.6k
...orchestration software across hundreds of fulfillment centers that collectively move billions of packages a year. As a Technical Product Launch Manager, you will sit at the forefront of that transformation, owning the end-to-end launch of next-generation robotics...Full timeTemporary workSeasonal workImmediate startFlexible hoursShift workNight shiftDay shift2 days per weekAmazon
Seattle, WA5 days ago- Job Title Key projects: Migration of customer information Migrating of information to the cloud Working on the client apps Daily Responsibilities: Cross collaboration Migration of information to the cloud Up to speed with the architecture...
My3Tech Inc
Seattle, WA19 hours ago - ...Product Manager Lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving...Temporary work
Samprasoft
Seattle, WA4 days ago - ...Location: Local Candidates Only (Greater Seattle Area) - Will have to come on-site occasionally Key projects: As technical product manager for the Starbucks Connect program, you will help define and champion technical integration efforts for implementing the Connect...Local areaRemote work
Software Technology Inc
Seattle, WA3 days ago - ...Technical Delivery Manager Seeking a Technical Delivery Manager who will drive our client's on their Digital Platform Engineering (DPE) team... ...stand on what you believe is right! Required Skills Product Owner, API Integration, Scrum Master Job Duties Product...Local area
Software Technology Inc
Seattle, WA3 days ago - ...Technical Product Manager This role will serve as technical owner (accountable IT representative) and will be responsible for technical stewardship. TPM will partner with multiple business & technology teams to drive/learn/document current state capabilities/experiences...
Software Technology Inc
Bellevue, WA3 days ago - ...Job TitleFast paced technical teamRelatively smaller size team (15 partners)Owning platforms that are critical within developmentCross... ...cloud based server (participation varies based on skillset)Manage product planning and execution through day-to-day collaboration and decision...
My3Tech Inc
Seattle, WA2 hours ago $125k - $170k
...ecosystem; to identify new innovations, measure market trends, and analyze how the industry leaders have found success. As a technical product manager focused on our mobile intelligence offering, you will help develop new data products that empower our users to make higher...Contract workWorldwideSensor Tower
Seattle, WA3 days ago$141.16k - $197.63k
...grade broadband to the most demanding customers on Earth. As a Product Manager on the Terawave team, you will own a complete customer... ...tier, and anchor customer relationships. This role requires the technical depth to challenge engineering specs, the commercial acumen to...Permanent employmentTemporary workLocal areaWorldwideRelocationBlue Origin
Seattle, WA3 days ago$181.1k - $245k
...to your tools, learns your context, and automates your workflows through autonomous agents. We're looking for a Principal Product Manager - Technical to own and drive our end-to-end user experiences — defining how millions of knowledge workers interact with AI agents...Flexible hoursAmazon Development Center U.S., Inc.
Seattle, WA20 hours ago$130.5k - $193k
...more sustainable, more inclusive world. About The Job You're Considering Capgemini Engineering is seeking a high-caliber Technical Product Manager TPM who operates as a hybrid leader, blending executive-level strategic advisory with hands‑on technical execution. This individual...Permanent employmentFull timeLocal areaImmediate startCapgemini Engineering
Seattle, WA20 hours ago- ..., and stronger performance. Position Summary As a Principal, Product Manager, you will be a strategic leader driving the vision and expansion... ...). Success in this role requires deep customer obsession, technical expertise, strong analytical skills, and exceptional cross-functional...Full timeLocal areaFlexible hours
$181.1k - $245k
...part of a new team launching innovative AI products from the ground up. You'll collaborate... ...the pace this market demands, with the technical depth to make the right tradeoffs- Engage... ...years of working as a Technical Product Manager experience- 5+ years of technical (...Flexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Product Manager. Be the first to apply!
Related searches
- technical business manager Seattle, WA
- technical program manager Seattle, WA
- technical product manager Seattle, WA
- technical supervisor Seattle, WA
- technical director Seattle, WA
- technical director engineering Seattle, WA
- director of technical services Seattle, WA
- technical marketing manager Seattle, WA
- senior technical manager Seattle, WA
- technical manager Seattle, WA